Abbott · 22 hours ago
Customer Service Representative (Bilingual)
Livermore, CA
Full-time
Onsite
Entry Level
$25/hr - $50/hr
1+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. The role of Customer Service Representative involves handling inbound and outbound calls in a fast-paced call center environment, assisting customers with various inquiries and ensuring satisfaction with remote monitoring solutions.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Handling of Inbound and Outbound customer calls
Collects, receives, and records INR results
Utilizes call scripting provided when conducting patient phone calls
Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures
Monitors and assists customers with adherence to prescribed test frequency
Promotes use of digital platforms
Provides assistance in the use of digital platforms
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable
Responsible for time management, adherence to schedule and attendance
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
Qualification
Required
High School diploma or equivalent
1-2 years of high call volume call center experience
Communicate clearly and concisely, both in writing and verbally with others in a professional manner
Strong computer skills, proficiency navigating multiple websites and platforms
Proficient with Microsoft office programs and smart devices
Versatility, flexibility, and willingness to work within constantly changing priorities
Bilingual in Spanish
Preferred
2+ Experience in high call volume call center
2+ Experience in a clinical environment
Associate's degree
Benefits
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement
The Freedom 2 Save student debt program
FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
Company data provided by crunchbase