Orion Groups · 12 hours ago
Product Support Technical Analyst
United States
Contract
Remote
Mid Level
$100K/yr - $115K/yr
3+ years expOrion Groups is a professional services firm based in McKinney, Texas, that provides experienced consultants to key organizations across the United States, focusing on the financial and healthcare industries. They are seeking a Product Support Technical Analyst to provide technical support and troubleshooting for healthcare provider credentialing and enrollment platforms while ensuring compliance with regulatory standards.
CommercialConsultingInformation Technology
Responsibilities
Provide technical support for the MD Staff (including core credentialing and provider enrollment modules) and the MD Stat (including peer review and FPPE) platforms via phone, email, and ticketing system
Utilize advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying
Develop and maintain expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products, as well as related data assets
Act as a liaison between clients and internal teams as needed to ensure a unified approach to problem solving and product improvement
Perform UI and database investigations (primarily ad hoc reports, SQL Server, and GCP BigQuery) to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures
Assist with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN, and inbound files (MD Stat)
Ensure all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI)
Qualification
Required
Blend of technical troubleshooting skills, customer service excellence, and a solid understanding of healthcare provider credentialing, privileging, payer enrollment, peer review, and FPPE
Provide technical support for the MD Staff (including core credentialing and provider enrollment modules) and the MD Stat (including peer review and FPPE) platforms via phone, email, and ticketing system
Utilize advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying
Develop and maintain expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products, as well as related data assets
Act as a liaison between clients and internal teams as needed to ensure a unified approach to problem solving and product improvement
Perform UI and database investigations (primarily ad hoc reports, SQL Server, and GCP BigQuery) to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures
Assist with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN, and inbound files (MD Stat)
Ensure all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI)
Experience with healthcare Provider Credentialing, Privileging, and/or Payor Enrollment Management, especially MD Staff and/or MD Stat
3+ years of experience in a technical support role, preferably supporting enterprise level credentialing and/or enrollment software applications
Strong proficiency in GCP BigQuery and SQL for querying databases, data manipulation, and troubleshooting application issues
Demonstrated ability to analyze complex technical problems and provide effective, timely solutions
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
Proven customer service orientation and conflict resolution skills
Familiarity with Google Suite, Microsoft Office, ServiceNow, Jira, GCP Looker, Tableau, REDCap
Experience supporting web based applications, including an understanding of web service technologies (REST/SOAP) and API troubleshooting
Company
Orion Groups
Orion Groups provides IT consulting, custom software, cloud migration, integration, DevOps, and ongoing application support.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Jones
Co-Founder and Chief Executive Officer
Richard Jones
Co-Founder, Orion Groups
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