Hexagon US Federal · 8 hours ago
Federal Customer Account Representative
Chantilly, VA
Full-time
Hybrid
Entry Level
1+ years expHexagon US Federal is a subsidiary of Hexagon AB that provides technology solutions to U.S. Federal Government organizations. The Federal Customer Account Representative supports the Federal field sales organization by ensuring customer engagement, post-sale coordination, and account health throughout the account lifecycle.
ConsultingCyber SecurityGeospatial
No H1B
U.S. Citizen Only
Responsibilities
Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
Assist with lead qualification, discovery support, and early-stage customer engagement
Coordinate meetings, demos, briefings, and follow-ups with government stakeholders
Assist in the development of sales documentation, quotes, and account materials
Maintain accurate account, opportunity, and activity records in CRM systems
Identify expansion or upsell signals and route opportunities to the appropriate field seller
Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
Reinforce solution value aligned to agency mission outcomes
Serve as a consistent point of contact for assigned customers alongside the field seller
Support customer onboarding and internal handoffs following contract award
Conduct regular check-ins to drive adoption and customer satisfaction
Identify risks to account health and escalate issues proactively
Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
Gather customer feedback and share insights with sales, product, and leadership stakeholders
Qualification
Required
1–3+ years of experience in inside sales, account support, customer success, or related roles
Strong written and verbal communication skills
Ability to manage multiple Federal accounts and priorities simultaneously
Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
Customer-focused mindset with strong organizational skills
Must be a US Citizen
Must live within the greater DMV area with reasonable commute to the Chantilly office
Preferred
Experience supporting Federal or public sector sales teams
Familiarity with Federal procurement environments and partner-led sales motions
Experience working with primes, system integrators, or channel partners
Exposure to SaaS, cloud, and/or Geospatial technologies
Benefits
Competitive health care plans with savings accounts
Dental and vision plans
401k with 100% company match up to 6%, with immediate vesting on company match
Life and disability insurance
Learning Management System with robust offerings
Tuition Reimbursement Program
Flexible working arrangements where possible
13 paid holidays per year
Veterans’ focused Employee Resources Group with regular educational sessions and communications
Leadership Development Program with multiple learning options
Company
Hexagon US Federal
Hexagon US Federal is a provider of integrated geospatial and technical solutions to the U.S. government.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Reichert
President & CEO
Recent News
Washington Technology
2026-01-16
Satellite Today
2025-10-29
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