Heartland · 20 hours ago
Partner Experience Manager
United States
Full-time
Remote
Mid, Senior LevelGlobal Payments is a leading company that provides payment solutions for buyers and sellers. They are seeking an experienced business development manager to oversee the development of partner-facing systems and enhance partner engagement through insights and collaboration.
Credit CardsPaymentsTransaction Processing
Responsibilities
Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement
Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities
Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement
Share improvements transparently with partners to reinforce trust and collaboration
Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners
Analyze key market indicators, including partner demand and regulatory shifts
Share insights with internal sales teams to improve partner support and effectiveness
Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner
Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners
Analyze findings to identify trends, improvement areas, and actionable next steps
Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners
Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements
Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives
Translate business requirements into engineering plans that improve the overall partner journey
Lead and coach cross-functional teams
Foster a culture of quality, agility, and continuous improvement
Ensure timely delivery of initiatives that drive measurable value for partners
Qualification
Required
Experience in business development management
Ability to oversee the development and evolution of partner-facing systems, products, and experiences
Strong focus on partner engagement, industry insights, and cross-functional alignment
Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement
Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities
Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement
Share improvements transparently with partners to reinforce trust and collaboration
Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners
Analyze key market indicators, including partner demand and regulatory shifts
Share insights with internal sales teams to improve partner support and effectiveness
Communicate relevant market shifts to partners, reinforcing Global Payments' role as an innovative and forward-looking partner
Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners
Analyze findings to identify trends, improvement areas, and actionable next steps
Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners
Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements
Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives
Translate business requirements into engineering plans that improve the overall partner journey
Lead and coach cross-functional teams
Foster a culture of quality, agility, and continuous improvement
Ensure timely delivery of initiatives that drive measurable value for partners
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase