Valley Bank - Division of Glacier Bank · 17 hours ago
Teller - Helena Area
Helena, MT
Full-time
Onsite
New Grad, Entry LevelValley Bank, a division of Glacier Bank, is focused on providing excellent customer service and professional development for its employees. The Teller role involves processing banking transactions, assisting customers in various capacities, and ensuring accuracy and security in cash handling.
BankingFinancial ServicesProfessional Services
No H1B
Responsibilities
As a part of a dynamic team, you are the face of the Valley Bank Organization
You are the front-line liaison for all customer contact areas and will work closely with other departments
You will assist customers in both the lobby and drive-up, you will engage in and present solutions to satisfy the complete needs of each customer while processing standard banking transactions
You will follow through with customer requests and refer to appropriate banker for additional needs
You will play an active role in your development/growth within your position by being aware of your performance and requesting support or training as needed
Processes deposits, Withdrawals, Cashes Checks, Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier’s Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, and telephone transfers - 100%
Responsible for securing cash, coin, and negotiable instruments with accuracy and following set procedures
Accountable for each transaction/request with speed and accuracy while maintaining a balanced drawer
Print statements and cashes savings bonds
Completes fraud/non-fraud debit card disputes and ATM and disputes
Understand and uses currency counter, coin counter, MICR printer, Teller Cash Dispenser, and Teller Cash Recycler (when needed)
Operates Silverlake, Vertex, NetTeller, and entry level Passport while completing necessary findings and completes entries
Administers information on personal and business account types, online banking, bill pay and mobile check deposit
NOTE: Only minimum duties listed. Other responsibilities may be required and requested by Management
Qualification
Required
High School diploma or equivalent
Previous experience working directly with the public
Provide high quality customer service by listening actively and responding promptly
Knowledge of Valley Bank products/services to effectively present appropriate solutions to customers
Adept at using technology to enhance accuracy, efficiency, and customer experience
Demonstrates confidence while using excellent problem-solving skills to work quickly and accurately under pressure
Ability to establish and maintain effective working relationships with employees, other departments, and the public
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
Routinely perform work on computer for an average of 6-8 hours per day
Be able to lift up to 25 pounds and occasionally 50-pound money bags
Stand for long periods of time
Preferred
Basic computer literacy preferred
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan
401(k)
Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Paid Time Off (PTO)
Paid holidays
Company
Valley Bank - Division of Glacier Bank
Valley Bank of Helena is a full service, locally-directed community bank serving residents of Helena, East Helena and our neighboring communities with a range of personal and business banking services.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase