Ignite Digital Services · 20 hours ago
Senior Program Manager
Charleston, South Carolina, United States
Full-time
Onsite
Mid, Senior Level
5+ years expIgnite Digital Services is a fast-growing digital transformation company serving the national security sector. The Senior Program Manager provides direct programmatic and operational support to ensure priorities are translated into coordinated plans and successfully executed across the DHIT Division, focusing on improving processes and managing operational initiatives.
Business DevelopmentConsultingData Integration
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Translate Division Operations priorities into structured plans, timelines, and actionable workstreams that enable consistent execution
Coordinate cross-team activities and dependencies to improve alignment, communication, and predictability of outcomes
Manage recurring operational processes (status reviews, reporting cycles, standups, and action tracking) to maintain execution rhythm and accountability
Maintain schedules, risks, deliverables, and commitments, providing leadership with clear and timely status updates
Develop dashboards, metrics, and reporting to increase transparency and support data-driven decisions
Support delivery of operational and IT initiatives, ensuring milestones and quality targets are met
Serve as the primary coordination point across Core Services teams, helping intake requests, track backlogs, and ensure follow-through on support activities
Promote effective use of tools and platforms (e.g., Jira, Confluence, SharePoint, Power Platform, Teams) to keep work organized and visible
Identify and address process gaps and inefficiencies, improving cycle time and overall effectiveness
Support vendor coordination and performance tracking, including follow-up on deliverables and service expectations
Document processes and maintain operational knowledge to preserve continuity and reduce reliance on tribal knowledge
Perform light operational analysis to identify trends, workload imbalances, and opportunities for automation or workflow improvements
Serve as a trusted day-to-day support partner to the Division Operations Lead, helping prepare materials, follow up on actions, and keep priorities on track
Qualification
Required
10+ years' relevant experience; or undergraduate degree and 7+ years' of relevant experience; or graduate degree and 5+ years' of relevant experience
Experience supporting DoD, federal, or government contracting environments
Ability to obtain secret clearance and fulfill onsite requirements
Preferred
Active PMP certification
Agile certifications or training (CSM, SAFe, PMI-ACP, etc.)
Familiarity with enterprise IT support functions (service intake, backlog tracking, release coordination, user support workflows)
Experience with Power Platform (Power Automate/Power Apps), SharePoint workflows, or basic automation tools
Experience creating standard operating procedures (SOPs) or process documentation
Exposure to data visualization or reporting tools (Power BI, Excel dashboards, etc.)
Benefits
Competitive pay and benefits, including PTO
Education stipends and referral bonuses
Compelling work with the U.S. federal government
Strong emphasis on volunteer and community engagement
Opportunity to shape the future of our industry
Supportive colleagues and management who invest in your growth
Company
Ignite Digital Services
Ignite Digital Services is a team of agile, effective leaders deploying digital solutions and proven methodologies to ignite business transformation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chiquita Andrade
Operations Business Partner
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