Centene Corporation · 1 hour ago
Customer Service Advocate, II - Outbound
United States
Full-time
Remote
Entry Level
$17.84/hr - $28.02/hr
1+ years expCentene Corporation is a diversified, national organization seeking a Customer Service Advocate. This role involves delivering education and information to members and providers, facilitating outbound calls, and ensuring a successful customer experience.
Hospital & Health Care
No H1B
Responsibilities
Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience
Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support
Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns
Escalates calls in the event providers are unable to deliver solutions
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
Maintains performance and quality standards based on established contact center metrics
Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Requires a High School diploma or GED
Requires 1 – 2 years of related experience
May require vocational or technical education in addition to prior work experience
Experience in a contact center environment preferred
Preferred
Experience in a contact center environment preferred
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Company
Centene Corporation
Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beth Johnson
President and CEO, Coordinated Care
Clyde White
President & CEO (New Hampshire Healthy Families)
Recent News
Business Journals
2024-05-06
FierceHealthcare
2024-04-28
Company data provided by crunchbase