Crittenton Services · 22 hours ago
THP Program Director
Norwalk, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$60K/yr - $85K/yr
1+ years expCrittenton Services is seeking a THP Program Director to oversee the operation and compliance of their Transitional Housing programs. The role involves program management, staff supervision, and collaboration with County partners to ensure effective service delivery.
Health CareNon ProfitSocialWellness
Responsibilities
Provide overall leadership and oversight of THP–NMD and THP–Plus programs, ensuring operations align with Title 22 licensing regulations, County requirements, and established agency policies
Acquire, maintain, and model knowledge of the Continuum of Care, trauma-informed and strength-based practices, and ensure these approaches are reflected in daily operations and staff practice
Recruit, interview, hire, train, supervise, evaluate, and dismiss program staff; plan, assign, and direct work; provide timely performance feedback; and address performance issues in accordance with agency policy
Design and administer staff development activities, including onboarding, ongoing training, and coaching to strengthen documentation quality, compliance, and service delivery
Establish and monitor key performance indicators (KPIs) related to staffing ratios, documentation timeliness, referral timelines, housing stability, NSP/TILP compliance, and other program outcomes; use data to identify trends and drive improvement
Oversee timely and accurate completion of required documentation, including NSPs, STEP–TILPs, progress notes, incident reports, admission/discharge records, and other County-required forms
Ensure participant files are audit-ready at all times through routine internal file reviews; coordinate and respond to external County and licensing audits, inspections, and corrective actions as needed
Develop, implement, and maintain program policies and procedures; review and interpret applicable statutes, regulations, and County guidance to ensure ongoing compliance
Address participant complaints and appeals consistent with grievance procedures and participant rights; ensure issues are resolved appropriately and documented
Coordinate staffing schedules and coverage to maintain required presence and continuity of services; approve time-off requests and ensure back-up coverage
Collaborate with other program leaders to ensure interdepartmental coordination and integration of housing, case management, and mental health functions
Provide supervisory consultation and guidance to staff during business hours and participate in on-call consultation as required to support staff decision-making and participant safety
All other duties as assigned
Qualification
Required
A Master's Degree in Social Work, Social Welfare, Marriage and Family Counseling, Child Psychology, Counseling Psychology, Clinical or Educational Psychology, Education with a counseling emphasis, or a related behavioral science and at least one (1) year of administrative or supervisory experience over staff providing direct services to children or youth
A Master's Degree in a behavioral science and at least two (2) years of experience as a social worker in an agency serving children or youth
A Bachelor's Degree in a behavioral science and at least three (3) years of full-time paid experience providing or supervising case management services to transitional-age youth and/or foster/probation youth
Must successfully clear DOJ and FBI fingerprint checks
Must be cleared by ORR
Must be at least 21 years of age
Valid California driver's license and current auto insurance
Travel to participants apartments, county meetings, and programs offices as needed
Company
Crittenton Services
Crittenton Services is a nonprofit organization that offers behavioral health care, safe shelter, and individualized support to help people.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
OneCause
2024-02-27Grant· $0.01M
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