Manulife · 11 hours ago
Digital Program Manager
Boston, Massachusetts
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $160K/yr
7+ years expManulife, through its subsidiary John Hancock, is transforming into a digital, customer-centric organization. The Digital Program Manager plays a critical role in governing and advancing digital initiatives, ensuring they deliver measurable business and customer impact through strategic insight and program governance.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Lead the governance framework for the DCL program, ensuring alignment to segment priorities, digital strategy, and enterprise standards
Develop and maintain the program roadmap, ensuring clarity of objectives, dependencies, risks, and expected outcomes
Provide strategic insight to shape program planning, sequencing, and decision-making
Identify, analyze, and remove impediments to delivery; escalate when necessary to maintain momentum
Manage high quality, timely, and accurate reporting for overall program governance. Lead multiple initiatives of varying complexity, ensuring deliverables meet timelines, scope and quality standards
Champion continuous improvement and change management, advocating for the digital roadmap and desired outcomes
Ensure clear and consistent communication within a dynamic, matrixed environment
Develop executive-ready reporting and dashboards that translate complex program data into clear insights and recommended actions
Partner across business and technology teams to monitor KPIs and ensure progress toward digital and customer experience targets
Anticipate emerging issues and advise leaders using analytical thought and informed judgment
Guide and influence cross-functional teams to ensure execution aligns with strategic priorities
Establish mechanisms to monitor progress of initiatives/epics, ensuring visibility into performance, risks, and required escalations
Drive program ceremonies (planning, reviews, retrospectives) to ensure delivery quality and business impact
Serve as a key connector across segments, identifying collaboration opportunities and dependencies affecting delivery
Act as the primary point of escalation for segment champions and a gatekeeper for ad-hoc information requests
Use advanced communication and facilitation skills to influence diverse stakeholders, simplify complex issues, and build consensus
Champion digital transformation, change adoption, and continuous improvement across teams
Support the rollout of digital capabilities by ensuring alignment across stakeholders and clarity of desired outcomes
Promote a culture of innovation and customer-centricity aligned with John Hancock’s strategic vision
Qualification
Required
Bachelor's degree required
7+ years of experience in program or project management within digital environments
Proven experience leading complex cross‑functional initiatives in matrixed organizations
Background in digital strategy, transformation, digital marketing, or digital innovation
Strong understanding of digital ecosystems, experience delivery, and metrics‑driven program oversight
Ability to interpret internal/external business challenges and recommend program improvements
Ability to craft and deliver high‑quality executive and Board‑level communications
Comfort with financial analysis, business case development
Advanced communication, diplomacy, and facilitation skills, with the ability to convey complex concepts to non‑technical audiences
Demonstrated ability to influence without authority, guide stakeholders toward shared outcomes, and resolve sensitive issues
Strong analytical and problem‑solving skills; ability to take new perspectives on existing solutions and lead others to solve complex challenges
Preferred
Experience in financial services (insurance, investments, or banking) strongly preferred
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
Company data provided by crunchbase