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Incident IQ · 1 hour ago

Technical Support Specialist

Incident IQ HQ (Atlanta)

Full-time

Hybrid

Entry Level

2+ years exp

Incident IQ is an Atlanta-based company that provides a leading workflow management platform for K-12 districts. The Technical Support Specialist will be responsible for ensuring users have a seamless experience with the software platform by troubleshooting technical issues and managing customer inquiries.

Asset ManagementEducationEnterprise SoftwareFacility ManagementIT ManagementSoftware

H1B Sponsor Likely

Responsibilities

Provide consistently high-quality customer experiences for all Incident IQ customers

Serve as an initial point of contact for clients, respond to inquiries via email, phone and internal ticketing tools

Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open tickets

Track progress against milestones and identify any items holding up further implementation

Recognize opportunities for process improvement and provide input for proper implementation

Articulate technical and non-technical information to customers in a simple, clear and concise manner

Qualification

Technical support experienceCommunication skillsCustomer relationship developmentProblem-solving skillsContinuous learning

Required

2+ years of technical support experience in a technical field

2+ years' experience with inbound and outbound calls

Excellent verbal and written communication skills and general proficiency in business writing

Ability to communicate and develop relationships with all levels of the organization

Benefits

Medical

Dental

Vision

Life insurance

401k match

Paid-time off (PTO)

Company

Incident IQ

Incident IQ transforms the way school districts provide and manage services, including ITSM, ITAM and myriad digital workflows for K-12.

Founded in 2016

Atlanta, Georgia, USA

201-500 employees

https://www.incidentiq.com/

H1B Sponsorship

Incident IQ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)

Funding

Current Stage

Growth Stage

Total Funding

unknown

Key Investors

Cove Hill PartnersJMI Equity

2024-02-08Private Equity

2021-08-26Private Equity

Leadership Team

Robert Todd Collins

Chief Executive Officer

Jason Martin

CTO

Recent News

Incident IQ

Building on Past Success, Incident IQ Names Ryan Zeek as Chief Financial Officer

2025-04-02

Incident IQ

Leading the Digital Transformation: More School Districts Modernize Operations with Incident IQ

2025-03-27

GlobeNewswire News Room

Incident IQ Welcomes Tech Innovator Bill Loller as Chief Product Officer

2025-01-06

Company data provided by crunchbase