MacAllister Machinery Co., Inc. · 22 hours ago
Service Coordinator - Field Service Department - Administrative
Lansing, MI
Full-time
Onsite
Entry Level
3+ years expMacAllister Machinery Co., Inc. is seeking a Service Coordinator for their Field Service Department. The Service Coordinator is responsible for performing administrative functions, reviewing work orders, and communicating with customers for obtaining purchase orders and critical information.
Manufacturing
Responsibilities
Performs the general secretarial duties of the department including such items as typing; filing; copying; telephone coverage; mail; greeting and assisting customers and other clerical functions as assigned
Individual serves as Field Service Department’s main point of contact for closing work orders; communicating with Technicians and other Departments to close any open items on work orders, document mileage charges, validate warranty coverage and perform final review of invoice prior to sending to customer
Estimates customer costs and contacts customer for purchase orders
Position tracks work orders for aging and follows up with Supervisors and Technicians to follow work order to completion, assuring timely invoicing
Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance and customer service
Completes the coding of expense sheets, completes and processes outside purchase orders and order parts. Is also responsible for completing Performa invoices and collecting COD invoices. Updates COD jobs daily to ensure all time, outside work, parts and shop supplies are applied. Obtains manager’s approval and files all documents. Codes time as either flat rate or time and materials
Codes and process invoices for field service departments
Assigns time designated to specific jobs and the appropriate job number. Verifies all time is accounted for by checking labor recap; completing the payroll sheet and sending it with time cards to payroll. Tracks employees vacation and personal leave days
Coordinates all daily work ensuring that it is forwarded to the appropriate area (i.e. problem jobs are given to the Supervisor to approve)
Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance and customer service
Maintains all DOT files and completes accident reports
Assists the service manager in preparing for staff meetings, budgets and objectives
Qualification
Required
Knowledge, skills and abilities typically acquired through a high school education or the equivalent
Three years customer service experience or equivalent with two years experience in an engine or heavy equipment service facility, preferably with Caterpillar
Excellent communication skills, including verbal, written, listening and non-verbal skills. Responds promptly, thoroughly and professionally to requests, suggestions and complaints. Demonstrated ability to keep co-workers informed on direction, external environment, and specific customer needs and concerns
Solid understanding of work area metrics that corresponds to departmental dashboard. Accepts responsibility for improving the results and metrics within their control
Understands the value of 6 Sigma in improving the workplace and is a good contributor when asked
Exhibits many basic problem solving skills within the scope of personal work area such as identifying problems, seeking other's opinions, offering solutions, and following through. Offers solutions for improving the work place
Excellent customer service skills. Responds to customer requests with a sense of urgency. Treats customers as his/her highest priority. Takes personal responsibility when dealing with customers, keeping commitments and doing what he/she said they would do
Excellent computer skills, including experience using Word, Excel and data base systems
Individual must work for the mutual benefit of the team; seeking agreement and new solutions whenever possible. Ability to work with minimum supervision a must
Excellent knowledge of the product market with a strong knowledge of the product and the Caterpillar influence
The ability to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers
Solid understanding of Caterpillar equipment and Caterpillar product market
Outstanding computer skills including MS Office suite as well as CAT PC and main frame programs
Analytic problem solving capability in applying policies, procedures, guidelines and laws. This includes OSHA and ISO regulations and laws
Solid understanding of warranty process/procedures
Strong mechanical aptitude
Company
MacAllister Machinery Co., Inc.
MacAllister Machinery Co. Inc. is a Caterpillar dealership supply and repair a wide range of high quality new, used, and rebuilt equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Knowlton
Chief Accounting Officer and Treasurer
Heather Boyer
Human Resources Business Partner
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