Customer Service and Rebate Processing Supervisor jobs in United States
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Resource Innovations · 17 hours ago

Customer Service and Rebate Processing Supervisor

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$18/hr - $22/hr
date2+ years exp

Resource Innovations is a women-led energy transformation firm focused on impact. The Customer Service and Rebate Processing Supervisor will develop and implement efficient business processes while ensuring the customer service and rebate processing teams are fully trained and supported for success.

ConsultingEnergyEnvironmental ConsultingInformation ServicesInformation Technology

Responsibilities

Manage daily staff activities to ensure same-day processing of all received rebate applications and first-call resolution for customer service inquiries
Oversee daily customer service adherence and performance goals to meet and support client service-level agreements
Monitor and evaluate customer service calls, providing regular coaching and quality feedback to team members
Coach staff toward daily processing, accuracy, and data-entry goals
Handle customer escalations and complex inquiries to drive timely and effective resolution
Engage in team-building activities that reinforce understanding and achievement of key performance indicators (KPIs)
Deliver program-specific training, including policy and procedure reviews, for supported programs
Develop and execute action plans to meet and exceed established KPIs
Test customer service systems, databases, and processes prior to program launches or changes
Identify and recommend continuous improvement opportunities to enhance efficiency and service quality
Evaluate existing procedures and collaborate with internal teams to implement process improvements
Perform other duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyTeam managementCoachingTrainingVerbal communicationWritten communicationAttention to detailOrganizational skillsSelf-motivated

Required

High school diploma or equivalent required
2+ years of customer service or call center experience required
Demonstrated proficiency in Microsoft Office, particularly Word and Excel
Previous experience managing, coaching, or training team members
Proven ability to support team development and engagement
Strong verbal and written communication skills
High attention to detail with excellent accuracy and recall
Exceptional organizational and prioritization abilities
Ability to communicate effectively with clients and employees at all levels of the organization
Self-motivated with strong follow-through and accountability

Benefits

Three weeks of paid vacation per year
Paid holidays
A 401(k)-retirement plan with employer matching
Health, dental and vision insurance
Other supplemental benefits

Company

Resource Innovations

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Resource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services.
dateFounded in 2016
location
Half Moon Bay, California, USA
people-size501-1000 employees
web-link
https://www.resource-innovations.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-04-02Acquired

Leadership Team

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Lauren Casentini
Founder and CEO
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Catherine Carhart
CTO
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Recent News

PR Newswire
Resource Innovations Acquires Shifted Energy, Creating the Industry's First Integrated Turnkey Utility DSM and Edge DERMS Platform
2025-10-09
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Visionary Climate Leader Lauren Casentini Named 2025 Badass in Green Honoree
2025-06-21
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Metrc Launches New Sustainability Commitment with Redesigned Eco-Friendly Tags, Reduced Plastic Shipping, and Tree Donation Initiative
2025-04-24
Company data provided by crunchbase