Now Optics · 2 days ago
Director, Clinical Relations
Delray Beach, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expNow Optics is a leader in the eye care industry, and they are seeking a Director of Clinical Relations to develop and maintain relationships with optometrists while ensuring seamless clinical operations. The role involves optimizing doctor engagement to support business growth and implementing clinical standards and policies.
EyewearHealth CareRetail
Responsibilities
Develop and maintain strong relationships with doctors across all locations
Perform gap analyses to identify and implement necessary updates to Clinical SOPs
Ensure alignment with industry and company standards for clinical operations
Support and ensure effective doctor coverage across in-store and telemedicine services
Work closely with the clinical and field teams to execute direct patient care plans
Review and validate exam room and clinical area layouts for efficiency and compliance
Assist in implementing and maintaining clinical standards and policies
Support improvements to EHR charting for better efficiency and accuracy in patient data recording
Develop clinical reporting systems and performance baselines across all clinical platforms
Monitor clinical data to identify key performance wins and opportunities for improvement
Analyze doctor rechecks and remakes, identifying trends and areas of opportunity
Work closely with the recruitment team to identify and fill doctor coverage needs for new store openings and existing locations
Ensure 100% doctor coverage for all in-store and telemedicine operations
Support the development and execution of clinical training programs for doctors, patient coordinators, and retail staff
Conduct onsite store training and compliance evaluations to ensure SOPs and SOCs are met
Develop and maintain a structured training and education strategy that supports clinical operations
Hold teams accountable for maintaining clinical compliance and exceeding service expectations
Design and implement engaging in-person and virtual training programs for clinical staff
Enhance and evolve training programs such as onboarding, skill development, and career growth opportunities
Execute a detailed strategy and communications plan to support SOP implementation, training, and education
Ensure tracking and reporting of training and education metrics, providing weekly updates to executive leadership
Deploy system-wide clinical SOPs that support training, education, and clinical services aligned with company goals
Work closely with the executive team to make data-driven operational decisions that support organizational objectives
Qualification
Required
Doctor of Optometry (OD) required, with experience in clinical operations and provider relations
Outstanding interpersonal skills, with the ability to effectively communicate at all levels
Excellent verbal and written communication skills
Strong leadership and consensus-building abilities
Skilled at fostering collaboration between the doctor community and retail staff
Proven ability to monitor and respond to concerns within the doctor community
Experience in relationship management and clinical service promotion to support business growth
Ability to analyze industry trends and implement strategic solutions to enhance clinical operations
Experience in developing and managing clinical training programs for healthcare professionals
This role requires travel up to 50% or more based on needs of the business
A minimum of 5+ years of experience in a similar role managing clinical operations or provider relations
Company
Now Optics
Now Optics is a eye healthcare company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Stanton
Founder & Chief Executive Officer (CEO) | Executive Leadership | Strategic Planning & Growth
Recent News
2025-10-25
EIN Presswire
2025-09-25
Company data provided by crunchbase