Blackhawk Community Credit Union · 22 hours ago
Process Analyst
Janesville, WI
Full-time
Onsite
Entry, Mid Level
$55K/yr - $68K/yr
2+ years expBlackhawk Community Credit Union is seeking a Process Analyst responsible for evaluating, designing, and optimizing business processes to improve efficiency and enhance employee and member experience. The role involves collaborating with cross-functional teams to analyze workflows, identify areas for improvement, and implement solutions that support organizational goals.
Credit CardsFinancial Services
Responsibilities
Analyze existing business processes and workflows to identify inefficiencies and recommend improvements
Map current-state processes
Organize process maps, procedures, and guidelines for various departments utilizing the APQC Process Framework
Identify critical process gaps and work with business units to capture process documentation
Collaborate with stakeholders to gather requirements and understand operational needs
Support project teams by providing research, analysis, and recommendations based on available process assets. Identify opportunities for updates to existing documentation
Work with business units to identify process improvement opportunities and solutions. Help implement workflow automation
Use analytics tools to identify process issues and inconsistencies, and report recommended improvements
Monitor the implementation of new processes and measure their effectiveness
Support change management activities related to process improvements
Participate in Kaizen workshops and other process improvement initiatives and activities
Stay updated on industry best practices and emerging trends in process documentation, organization, and optimization
Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual BSA/AML/CFT training to ensure you understand your responsibilities that apply to BSA/AML/CFT, including:
+ Prohibited Account Types
+ SARs (Suspicious Activity Report)
+ OFAC (Office of Foreign Assets Control)
+ Monetary Instruments
+ Record Retention
Other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related field; or equivalent level of knowledge, skills, and abilities typically acquired through work experience
2+ years of experience in process analysis, business analysis, or a similar role preferred
Strong analytical and problem-solving skills with the ability to synthesize complex information
Excellent written and verbal communication skills
Strategy-minded in terms of organizational culture, behavior, business processes, & tools
Proficiency in process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma) preferred
Experience with data analysis and reporting tools (e.g., Excel, Power BI) preferred
Attention to detail and commitment to data accuracy
General enthusiasm for process management and continuous improvement
Ability to work independently and collaboratively in a team environment
Preferred
2+ years of experience in process analysis, business analysis, or a similar role preferred
Proficiency in process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma) preferred
Experience with data analysis and reporting tools (e.g., Excel, Power BI) preferred
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
Company data provided by crunchbase