Elements Financial · 3 hours ago
Teller
Greater Indianapolis
Full-time
Onsite
New Grad, Entry Level
$18/hr - $27/hrElements Financial is a member-focused credit union that emphasizes a supportive and engaging workplace culture. The Teller role involves delivering exceptional service while accurately processing financial transactions and assisting members with their banking needs.
BankingFinanceFinancial Services
Hiring Manager
Mariah Parker
Responsibilities
Provide friendly, professional service to members in-person, by phone, and through digital channels
Accurately handle member and non-member transactions
Balance cash, daily transactions, vault and ATM
Understand and ensure compliance, regulations and reporting
Assist with opening and/or closing the branch
Provide guidance and support on complex member inquiries, resolving escalated service issues with professionalism and empathy
Work operational Salesforce cases during periods of low branch activity, ensuring timely and accurate resolution of member requests
Maintain up-to-date knowledge of products, services, and technology tools to deliver exceptional support
Troubleshoot member online banking and digital service issues, providing clear guidance and solutions
Model exceptional service standards for both members and colleagues, consistently delivering positive experiences
Assist with teller transactions and support staffing needs at other branch locations or the call center as required
Participate in branch activities, table events, and community engagement opportunities to promote Elements Financial’s mission and values
Actively identify and refer opportunities to bankers and other business partners, including Commercial, Wealth Management and Mortgage leads
Support promotions and campaigns by engaging members with transition statements designed to generate interest in speaking with a banker or partner
Utilize transition statements to uncover member needs and connect them with appropriate experts
Open new memberships and accounts in the absence of a banker, ensuring seamless member onboarding experience
Collaborate across branch and operations teams to identify member needs, support branch goals, and contribute to the credit union’s growth and long‑term success
Support the implementation of new products, services, and technology enhancements through feedback and training
Consistently commit to learning through professional networks and education
Engage in ongoing professional development through training, cross-functional projects, and industry learning opportunities
Share knowledge and best practices with team members to elevate overall branch performance
Seek feedback and coaching to continuously improve skills and expertise
Demonstrate adaptability and commitment to personal and professional growth
Qualification
Required
High School Diploma or Equivalent
Strong collaboration and communication skills
Ability to leverage skills, knowledge, and experience to invest in our community
Ability to foster an inclusive environment that promotes belonging
A focus on respect and excellent service to both external and internal (team) members
A proven track record of integrity with a demonstrated ability to build trust
Preferred
Previous cash-handling or customer service experience preferred
Benefits
Additional bonus compensation is earned in this role.
Company
Elements Financial
Elements Financial is a financial services provider company.
Founded in 1930
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Huesing
Chief Executive Officer
Recent News
2024-04-26
InvestmentNews
2024-04-26
2024-04-26
Company data provided by crunchbase