Fluke Corporation · 21 hours ago
Technical Customer Support Supervisor
6920 Seaway Blvd, Everett, WA, 98203, US
Full-time
Onsite
Mid, Senior Level
4+ years expFluke Corporation is a global industrial technology innovator, and they are seeking a Technical Customer Support Supervisor to lead a team providing technical support for medical device testers. The role involves troubleshooting, maintaining equipment, and ensuring excellent customer satisfaction in hospital and lab environments.
Electrical & Electronic Manufacturing
Responsibilities
Lead Technical support team in achieving KPIs related to customer experience and service level
Be a primary point of contact for Technical Support collaboration with other departments
Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs
Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc
Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards
Provide biomedical/technical Support via tickets, emails, and phone
Support service & calibration, production teams, customer service, and quality engineers
Collaborate with R&D teams during early-stage development for HW/SW testing
Provide feedback to Product Management on device performance and usability
Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports)
Support with training channel partners and customers on device usage and best practices
Handle customer complaints related to device performance, collaborating with quality teams
Support hospital-based testing scenarios and field evaluations as required
Qualification
Required
Several years of Biomedical testing experience in a hospital or equal setting
Experience leading and managing people
Proficiency with Biomedical devices and medical device testing
Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
Proficiency with computers, operating systems, software, and hardware troubleshooting
Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
Experience within product testing, calibration, or metrology within healthcare and radiation testing
Strong problem solving, analytical, oral, and written communication skills
Good knowledge of Microsoft Office
Ability to work independently while collaborating with peers and other professionals
A good and flexible team player
Must be fluent in English
Preferred
Bachelor's degree in biomedical engineering or equivalent preferred
Familiarity with CRM or ticketing systems (preferred Zendesk)
Spanish proficiency is a plus
Company
Fluke Corporation
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Douyard
VP, Finance and CFO
Anil Urs
Chief Information Officer
Company data provided by crunchbase