ELLKAY · 15 hours ago
Analyst, Support
Elmwood Park, NJ
Full-time
Hybrid
Entry Level
$60K/yr - $80K/yr
2+ years expELLKAY is a trusted data management partner in five healthcare segments, providing innovative solutions to healthcare organizations. The Analyst in this role will be responsible for troubleshooting and resolving issues related to ELLKAY software products, serving as the primary point of contact for support communication and managing multiple client issues simultaneously.
Health CareInformation TechnologySoftware
Responsibilities
Respond to customer queries in a timely and accurate way via email and possibly phone
Serve as the primary point of contact for all support communication, both oral and written
Be available to engage with clients on the support phone queue and communicate with team members on status changes
Create and maintain accurate documentation for each support issue
Available to actively monitor work queue for proper severity process
Communicate efficiently between management and other team members to create an amicable environment
Act as an advocate for the client by providing constant communication and proper escalation on client issues
Install and configure proprietary software solutions remotely
Serve as a first level of technical support for clients to troubleshoot issues and can escalate when needed
Provide leadership by projecting a positive attitude and by fostering a professional work environment that enables each team member to perform their duties effectively and efficiently
Recommend improvements in both processes and tools used by the support team
Qualification
Required
Excellent oral and written communication skills
Demonstrated organization and planning abilities
Strong critical thinking and problem-solving skills
Ability to exercise effective decision-making in a fast-paced environment
Ability to communicate professionally with people at all levels of the organization
Knowledge/experience of/with networking and different connectivity solutions (e.g., VPN, SFTP, TCP-IP, etc.)
Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access)
Preferred
Experience working with different data formats (e.g., HL7, XML, CSV, etc.)
Strong HL7 knowledge (e.g., ORM, ORU, ADT, SIU, DFT, etc.)
Background in Computer Science, Information Technology, or Business
Bachelor's degree from an accredited college or university
2 years of related experience
Benefits
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Generous FTO
Remote work options
Employee Discounts
Parental Leave
Company
ELLKAY
Ellkay is a provider of healthcare connectivity, innovative customizable solutions and unparalleled services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chintan Mehta
Chief Technology Officer
J
Joe Stadther
Chief Financial Officer
Recent News
2025-01-22
Company data provided by crunchbase