Cyngn · 1 hour ago
Customer Solutions Engineer II
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expCyngn is a publicly-traded autonomous technology company based in Mountain View, CA, specializing in self-driving industrial vehicles. The Customer Solutions Engineer II role involves managing pre-sales and post-sales operations, improving deployment processes, and ensuring customer success through effective communication and collaboration with internal teams.
Autonomous VehiclesFleet ManagementTransportation
Responsibilities
Manage & support pre-sales solution engineering, including customer validation, application design, deployment planning, and KPI identification
Manage & support post-sales customer operations, including training, deployment launch, and execution to KPIs
Work closely with internal teams to continuously improve the Cyngn deployment process and ensure seamless alignment between our sales strategies and product capabilities
Collaborate with program management team to plan vehicle and employee resources for future deployments
Manage customer relationships post-sale, ensuring our product capabilities and safety specifications are reflected in customer operations
Act as a liaison between our clients and our Product and Engineering teams, providing crucial feedback to enhance our products and strategies
Assist sales when needed as a subject matter expert in Cyngn technology to validate prospective customers, deep dive into Cyngn product offerings, and discuss EAS integration into customer workflow
Improve internal sales, deployment, and product processes. Looking for ways to streamline and incorporate industrial engineering lean principles into all aspects of the job
Qualification
Required
Demonstrated experience in sales, operations, or program management, preferably in the warehouse automation, manufacturing, or logistics sectors
Previous work with AGVs, AMRs, or other autonomous mobile equipment is a huge plus
Previous work experience interacting with various forms of warehouse automation is a huge plus
Strong skills in communication, organization, presentation, and project management
Familiarity with CRM software, Google Suite, Microsoft Excel, and presentation tools (PowerPoint, Canva, Google Slides)
Willingness to travel 25-50% of the time to customer sites for sales visits as well as customer installations
Ability to work independently and thrive in a fast-paced, startup environment with the ability to be flexible with responsibilities and wear many hats
Desire to learn, be curious, and creative with customers needs and possible solutions
Ability to produce results that rely on cross-functional teams like sales, business development, product management, engineering, and customer success
Bachelor's or Master's degree in Industrial Engineer, Robotics, Mechanical Engineering, Electrical Engineering, or a related field
5-7+ years of relevant experience
Benefits
Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
Life, Short-term and long-term disability insurance
Company 401(k)
Commuter Benefits
Flexible vacation policy
Remote or hybrid work opportunities
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
Monthly meal and tech allowances for remote employees
Company
Cyngn
Cyngn specializes in creating and implementing scalable autonomous vehicle technology tailored for industrial entities.
51-200 employees
H1B Sponsorship
Cyngn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (12)
2022 (5)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$322.5MKey Investors
Aegis Capital Corporation
2025-09-05Post Ipo Equity· $100M
2025-07-02Post Ipo Equity· $32M
2025-06-26Post Ipo Equity· $15M
Leadership Team
Lior Tal
CEO
Natalie Russell
Chief Financial Officer
Recent News
legacy.thefly.com
2026-01-21
2025-12-24
Company data provided by crunchbase