Bank of Ann Arbor · 23 hours ago
Electronic Banking Service Specialist
Ann Arbor, MI
Full-time
Onsite
Entry, Mid Level
2+ years expBank of Ann Arbor is seeking an Electronic Banking Service Specialist to provide excellent customer support and technical troubleshooting for various banking services. The role involves assisting customers with online banking, managing cash management services, and collaborating with internal teams to ensure high-quality service.
BankingCustomer ServiceFinancial Services
Responsibilities
Provide phone, email, and remote-session support for Business Online Banking and Cash Management services
Assist customers with password resets, account setup documentation, troubleshooting issues, mobile/online login concerns, and resolution of complaints
Support branches and internal departments on ACH, Online Banking, Merchant Capture, Mobile Banking, Cash Management, and Positive Pay questions
Work with customers to determine product needs and complete onboarding for ACH, Merchant Capture, Positive Pay, and Business Online Banking services
Install and train customers on Cash Management systems and maintain related client records
Manage Merchant Capture scanner inventory
Set up Business Online Banking clients in system administration tools (e.g., Access Manager or equivalent)
Set up Positive Pay clients in relevant systems (e.g. Centrix)
Monitor online banking activity, track usage, and contact inactive users for reactivation/deletion
Work with third-party vendors to troubleshoot and resolve technical issues
Collaborate with the Online Banking team to understand client behaviors, recurring access issues, or training needs
Provide support for all Cash Management Officers
Maintain professional communication and high-quality customer service
Perform additional tasks or projects as assigned
Qualification
Required
High school diploma or GED required; bachelor's degree preferred
2–5 years of banking experience in operations, fraud risk, customer service, or Cash Management
Strong knowledge of Internet browsers, mobile devices, online banking systems, fraud prevention and bank operations
Excellent written and verbal communication skills; ability to interact with customers and internal teams
Strong computer proficiency with bank systems and system administration software
Solid problem-solving, organizational, detail-orientation, and multi-tasking abilities
Ability to work in a small, collaborative team environment; change-ready and adaptable
Preferred
Bachelor's degree preferred
Company
Bank of Ann Arbor
Bank of Ann Arbor is a financial institution that provides banking services to clients with total assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Marshall
President and CEO
Daniel Cherry
SVP Chief Compliance Officer
Recent News
Michigan Venture Capital Association
2022-01-26
Company data provided by crunchbase