PenFed Credit Union · 16 hours ago
Manager, Mortgage Loan Processing
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
8+ years expPenFed Credit Union is one of America's largest federal credit unions, and they are seeking a Manager for their Mortgage Loan Processing team. This role involves managing and developing the mortgage operations team to enhance member experience and ensure compliance with policies and procedures.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Collaborate with assigned staff to evaluate and analyze pipeline details. Ensure that all conditions and closing dates are met. Identify any issues that may affect the ability to meet previously established conditions and dates in a timely manner
Monitor daily work of the team so that service level agreements are being met. Assist assigned staff in the maintenance of efficient workflow to minimize turn around and processing time from initial application to closing
Monitor loans in process to determine any deviation from standard processing time and to take appropriate actions including escalating to appropriate parties for alternatives to ensure members receive timely service. May consult with leadership on exceptions to normal policies and procedures before making decisions
Responsible for recruiting, training and continuing professional development of mortgage services staff to include coaching and addressing disciplinary issues
Develop and/or suggest methods and other techniques that will increase leads into applications. May review desktop underwriting (DU) loans
Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and demonstrate a commitment to professional ethics
Upon escalation, counsel individual borrowers appropriately, to include, interpreting rates and programs, interfacing with external customers and providing competitive market information
Manage workload balancing including approving timecards, overtime, and time off to ensure adequate resources are available to achieve results within budget limitations
Assist with maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations. Remain current on all mortgage related regulations and changes and keeps section staff informed
This role is responsible for ensuring business continuity
Qualification
Required
Equivalent combination of education and experience is considered
Minimum of eight (8) years of work experience in mortgage operations is required
Minimum of three (3) years of direct management experience required
Working knowledge of mortgage lending and/or conventional lending and VA lending policies and procedures
Experience managing mortgage operations that involved customer interaction
Strong verbal and written communications skills required
Attention to detail required
MS office general knowledge required
Exceptional interpersonal, oral and written communication skills with the ability to present ideas and concepts to both individuals and groups
Strong critical thinking, analytical and organizational skills
Commitment to continuous improvement
Demonstrated ability to lead and inspire a team and work with internal partners and external agencies
Preferred
Bachelor's degree in business or a related field is preferred or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Familiarity with Encompass and other industry technologies
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
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