Speir Pilates® · 5 hours ago
Front Desk Host
Newport Beach, CA
Part-time
Onsite
New Grad, Entry LevelSpeir Pilates is a lifestyle pilates brand focused on creating accessible fitness opportunities for everyone. The Front Desk Host will be responsible for client interactions, scheduling, and ensuring operational excellence while fostering a welcoming environment for all members.
Health Wellness & Fitness
Responsibilities
Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner
Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc
Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staff
Help teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following class
Motivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict. Report performance deficiencies to management, as appropriate
Actively sell and promote studio products and classes and monitor theft
Stay knowledgeable about all of our products and classes
Stay knowledgeable about competitive products, classes and programs
Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested
Help organize weekly meetings and special events. As-needed, lead staff meetings and oversee events
Any other tasks required to operate the studio and help meet company goals
Qualification
Required
Proven performance in hospitality, retail or customer service role - health and wellness is strongly preferred however not required
Working on a team and being a part of a team-based environment
Customer-facing experience is strongly preferred
Prolonged periods of sitting or standing
Extended periods of computer and phone usage
Being on-site for all shifts
Weekend availability
Company
Speir Pilates®
Luxe pilates studio offering reformer classes designed by renowned trainer, Andrea Speir.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andrea Speir
Co Founder | CCO
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