Randstad Digital Americas · 3 hours ago
Customer Solutions Product Support Engineer
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrRandstad Digital Americas is seeking a Customer Solutions Product Support Engineer who will serve as a technical leader in customer-facing roles. The engineer will be responsible for deploying and supporting smart metering platforms while ensuring customer satisfaction and operational success.
Information Technology & Services
Responsibilities
Plan, coordinate, and manage the deployment of ATLAS, NEOS, NRTDS, and Wi-Fi solutions within our facilities to support customer demonstrations, testing, and validation activities
Provide technical support to USA customers for both laboratory and on-site setup of NEOS samples, Storm, and associated services
Coordinate the preparation, configuration, and distribution of product samples for customer testing and evaluation
Lead and manage customer production pilots, offering end-to-end technical guidance and resolving issues throughout field deployment
Enable customer access to Storm in collaboration with ANZ teams, including deployment and integration of NRTDS and 5×5 solutions (e.g. Fabric, Home Assistant)
Act as the technical lead for customer integration activities, ensuring solutions are aligned with customer environments, requirements, and operational constraints
Manage Proof of Concepts (PoCs) and customer pilots, including the development of PoC plans, progress tracking, and regular status updates
Lead integration and onboarding activities to ensure a smooth transition from evaluation to production deployment
Qualification
Required
Engineering Graduate
Bachelor's Degree in Computer Science, Mechanical Engineering, Electrical Engineering or Material Science Engineering
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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