SoFi · 5 hours ago
Senior Manager, Fraud Prevention and Detection
Jacksonville, FL
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $209K/yr
8+ years expSoFi is a next-generation financial services company and national bank that is focused on transforming personal finance. They are seeking a Senior Manager for their Fraud Prevention and Detection team to oversee fraud managers and specialists, ensuring operational excellence and effective fraud investigation processes.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Manage teams of speciality Fraud Managers and Fraud Prevention and Detection Specialists to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
Provides ongoing mentoring, coaching, and counseling to Fraud Managers and Fraud Prevention and Detection Specialists to drive production and quality goal achievement
Work closely with Fraud Managers and Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements and special projects
Lead and coach Fraud Managers and Fraud Prevention and Detection Specialists on productivity while driving accountability and efficacy
Develop and implement SOPs for new processes
Partner with workforce management to balance cost and capacity to meet established SLAs
Identify opportunities for financial recovery through other financial institutions or law enforcement
Be a strong advocate of change within the organization
Qualification
Required
8+ years of fraud leadership experience
Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including process, processes, controls, and KPIs
Demonstrate ability to lead a team
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Preferred
Experience in managing multiple fraud teams
A CFE or similar industry designation
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
The Motley Fool
2026-01-17
Company data provided by crunchbase