Tulane University · 12 hours ago
Technology Manager
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
3+ years expTulane University is seeking a Technology Manager to oversee overall IT operations at the school and maintain relations with the Central University IT Department. The role involves supervising IT staff, managing desktop and classroom support, and ensuring effective communication and support for end users.
EducationHigher EducationMedical
Responsibilities
Supervises the IT department staff and student workers
Responsibilities include desktop and classroom computers and printing device support, including installation, maintenance, and tracking hardware and software components of the organization’s computers and printing devices
Maintains the department’s physical space and manages employees to assist in end user support duties
Supports the school’s network and special needs areas of the library and clinic area, including specific software support
Oversees the school’s portal, has input into the website, and needs an understanding of web technology and hosting
Interfaces with central IT services where needed regarding university-wide applications and services, including support, reports, and security policies
Qualification
Required
Strong working knowledge of computer hardware, software, and their applications in a higher education environment
Ability to operate and maintain the Service Desk, which includes answering calls and emails, instructing department employees in best practices, and compiling reference guides for the department
Excellent interpersonal and communication skills, both verbal and written
Ability to communicate technical information in a clear and concise manner to diverse audiences
Strong focus on customer service by consistently striving to meet and exceed the needs and the expectations of internal and external stakeholders
Ability to delegate and effectively communicate instructions to department employees to answer the needs of the faculty, staff, and students at the Law School
Ability to effectively prioritize tasks, needs, and objectives
Ability to exhibit and model professionalism, leadership, and patience in the workplace, both in the IT department and within the Law School
Comprehensive knowledge of Microsoft Office 365, Mac and PC operating systems, and local area network operations
Excellent analytical skills and time management skills to effectively compartmentalize all support tasks and essential functions
Bachelor's Degree and three years of IT management experience OR High School Diploma and nine years of IT management experience
Company
Tulane University
A member of the prestigious Association of American Universities, Tulane University is consistently ranked among the top 50 universities in the nation.
1001-5000 employees
H1B Sponsorship
Tulane University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$8.5MKey Investors
National Institutes of Health
2018-11-14Grant· $8.5M
Leadership Team
Janaki Sundaresan
Co-Founder of Health Equity Fellowship
Lekh Parekh
Co-founder and Vice President of Tulane Table Tennis Club
Recent News
New Orleans CityBusiness
2025-10-15
New Orleans CityBusiness
2025-10-11
Company data provided by crunchbase