Viaero Wireless · 9 hours ago
Customer Service Representative
Fort Morgan, Fort Morgan, CO, US
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrViaero Wireless is a telecommunications company seeking a Customer Service Representative to handle inbound phone calls regarding cellular service. The role involves providing one-call resolution for customer issues and feedback to management to improve service efficiency, with opportunities for growth within the company.
MobileTelecommunicationsWireless
Responsibilities
Explain and change rate plans, features, services, promotions, and usage
Assist customers who have questions about their bill, or who are having issues with their billing
Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses)
Handle customer concerns and requests for general information
Perform other duties as assigned
Qualification
Required
Outstanding verbal communication and problem-solving skills
A pleasant phone voice and excellent phone etiquette
The ability to learn about our plans, services, and technical features of our products
Fantastic, demonstrated customer service skills
Must be at least 18 years old
Have a valid driver's license
Have a high school diploma or GED
Must have the ability to pass pre-employment checks, which include a criminal background check and substance screening, following federal law
Preferred
Sales ability is a definite plus!
Bilingual candidates (Spanish/English) are encouraged to apply
Customer service or sales experience is desirable, but will train the right candidate
Benefits
Health insurance benefits (Medical, Vision and Dental)
Short-term Disability
Life Insurance
Free phone/service
Tuition reimbursement
401(k) with company match
Vacation
Sick leave
Holiday pay
Company
Viaero Wireless
Viaero Wireless is a Provider of Mobile Cell Phones, Smartphones, Tablets and Home Internet.
Founded in 1991
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Wes Burnett
VP Technical Operations / CTO
Recent News
2025-09-18
Company data provided by crunchbase