K-Swiss Global Brands · 1 week ago
Sr. Sales Operations Manager (Sr. Customer Service Manager)
Glendale, CA
Full-time
Onsite
Senior Level
$115K/yr - $120K/yr
7+ years expK-Swiss Global Brands is a heritage American tennis brand known for its innovation and quality in footwear. The Sr. Sales Operations Manager plays a crucial role in driving operational excellence across the wholesale business, ensuring the efficient execution of the order-to-cash lifecycle while collaborating with various departments.
RetailE-CommerceFashionShoppingWholesale
Responsibilities
Manage the end-to-end order management process from order entry through fulfillment, invoicing, and reconciliation
Ensure accurate and timely processing of wholesale orders across EDI, manual, domestic, and international channels
Serve as the primary operational partner to Sales while enforcing commercial policies and operational standards
Support seasonal footwear selling cycles and manage style-color-size (SCS) complexity
Partner cross-functionally with Supply Chain, Finance, IT, and 3PL partners to ensure OTIF performance
Drive continuous improvement initiatives and maintain SOPs, QSPs, QSIs and internal controls
Monitor and report key sales operations KPIs and provide operational insights to leadership
Qualification
Required
7+ years of experience in Sales Operations, Order Management, or Commercial Operations within footwear, apparel, or CPG
Deep expertise in order management, EDI workflows, and wholesale account requirements
Strong understanding of the order-to-cash lifecycle and cross-functional dependencies
Hands-on experience with SAP (SD module preferred)
Detail-oriented, analytical, process-driven, and collaborative leader
Bachelor's degree in business, Supply Chain, Operations, or a related field required
5+ years of experience in leading sales operations/customer service teams
Deep understanding of the Order-to-Cash, O2C, process
3+ years of experience partnering with 3PL partners
Strong organizational, negotiation, and interpersonal skills
Excellent communication skills and the ability to work cross-functionally
Willingness to travel for athlete events, appearances, and activations
Company
K-Swiss Global Brands
K-Swiss Global Brands is a wholesale of footwear in Los Angeles.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-02-10
2024-02-10
Company data provided by crunchbase