Arizona Public Service - APS · 13 hours ago
IT Project Operations Analyst | Information Technology
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
2+ years expArizona Public Service (APS) is dedicated to powering a sustainable energy future for Arizona. As an IT Project Operations Analyst, you will ensure efficient work streams by supporting project coordination, scheduling, and business operations while collaborating with cross-functional teams to improve processes and maintain operational continuity.
Electrical DistributionEnergySustainability
No H1B
U.S. Citizen Only
Responsibilities
Coordinate schedules and activities across multiple projects to keep work streams aligned and on track
Deliver reporting and data insights that support informed decision‑making and operational excellence
Support cross‑functional collaboration by connecting teams, facilitating workflows, and helping implement improvements
Maintain operational processes and reporting protocols to ensure consistency, clarity, and data integrity
Lead smaller‑scale initiatives and partner with technology teams on process or system enhancements
Contribute to projects of varying complexity, working alongside more senior colleagues on broader or cross‑department efforts
With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices
With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems
Researches and analyzes routine to moderate business/operations problems within the business unit
Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary
Follows up to ensure timely resolution of problems and ensure customer satisfaction
With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems
Ability to gather and write routine to complex requirements based on business needs
Works within areas of responsibility on process improvement initiatives and gap identification
Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes
With broad direction, participates in the development of effective business cases using sound cost/benefit analysis
Maintains and supports a variety of reports or queries utilizing appropriate reporting tools
Assists in the development of standard reports for business unit
Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects
Participates in project team assignments as a subject matter expert
May coordinate activities within the functional business areas
Participates in business needs analysis, planning, implementation, and communication to work process
Maintains documentation of processes, guidelines, tools, and training aids required to support business unit
May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities
Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes
Keeps apprised of current and emerging trends for business unit
Conducts research, performs data analysis, and reports findings through formal presentations
May be responsible for managing access and security for business unit systems, including associated documentation
Responsible for ensuring appropriate data security controls, process, and system documentation
Qualification
Required
Foundational experience in business operations, process documentation, project coordination, or business systems
Strong analytical skills with the ability to translate data into meaningful insights and process improvements
A collaborative approach that reflects the APS Promise—supporting others, learning continuously, and driving shared success
Curiosity, adaptability, and a growth mindset to help modernize workflows and strengthen organizational effectiveness
Clear communication skills and the ability to work effectively across teams and functions
BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area
PLUS two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained
General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems
Ability to identify process improvement opportunities and tie functional needs to technology solutions
Some project/team experience and ability to prioritize work
Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions
Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word
Basic knowledge of emerging practices and technologies used within the area
Demonstrated communication skills, both verbal and written
Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations
Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas
Preferred
Experience participating in projects and identifying and resolving issues
Company
Arizona Public Service - APS
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.95BKey Investors
US Department of Energy
2025-01-08Debt Financing· $1.81B
2024-10-18Grant· $70M
2009-09-16Grant· $70.5M
Leadership Team
Juli West
Vice President Supply Chain, CPO
Monica Whiting
VP, Customer Experience and Chief Customer Officer
Recent News
Energy-Storage.News
2026-01-20
Arizona Daily Star
2026-01-16
Company data provided by crunchbase