Paradies Lagardère · 11 hours ago
Desktop Analyst
Atlanta Metro
Full-time
Onsite
Senior Level
5+ years expParadies Lagardère is seeking a Desktop Analyst to provide support for all end-user technology including desktops, laptops, and mobile devices. The role involves troubleshooting, asset management, and ensuring a high level of user satisfaction while managing the lifecycle of end-user equipment.
Hospitality
Responsibilities
Provide first and second-level technical support for end-users in a predominantly Microsoft environment
Troubleshoot and resolve issues related to desktops, laptops, Zebra handheld scanners, cell phones, and other user devices
Ensure timely resolution of support requests to minimize downtime and maintain high user satisfaction
On an as needed basis participate in End-User related projects
Manage the configuration, deployment, and maintenance of desktops, laptops, Zebra handheld scanners, and mobile devices
Conduct regular audits of user devices to ensure compliance with security policies
Implement and enforce asset management processes to track and manage end-user equipment efficiently
Create policies and application packages using enduser management tools
Provision end-user equipment and software, ensuring alignment with organizational standards
Collaborate with procurement and vendors to acquire necessary hardware and software licenses
Streamline the equipment provisioning process to enhance efficiency and user experience
Review and update end-user device images ensuring currency on all software and operating systems
Testing and deployment of new, sanctioned applications and patches
Maintain an accurate inventory of all end-user devices and software licenses. Ensure all assets are accurately recorded in the Asset Management system
Conduct regular asset audits to reconcile inventory and identify discrepancies
Participate in an on-call rotation to provide after-hours support for critical issues and emergencies
Be available to respond to and resolve on-call incidents promptly and effectively
Collaborate with other IT teams to escalate and resolve complex technical issues
Communicate effectively with end-users, ensuring a positive and professional support experience
Create and maintain documentation for troubleshooting procedures, best practices, and user guides
Conduct user training sessions to enhance their understanding and efficient use of technology
Qualification
Required
Provide first and second-level technical support for end-users in a predominantly Microsoft environment
Troubleshoot and resolve issues related to desktops, laptops, Zebra handheld scanners, cell phones, and other user devices
Ensure timely resolution of support requests to minimize downtime and maintain high user satisfaction
Manage the configuration, deployment, and maintenance of desktops, laptops, Zebra handheld scanners, and mobile devices
Conduct regular audits of user devices to ensure compliance with security policies
Implement and enforce asset management processes to track and manage end-user equipment efficiently
Create policies and application packages using end-user management tools
Provision end-user equipment and software, ensuring alignment with organizational standards
Collaborate with procurement and vendors to acquire necessary hardware and software licenses
Streamline the equipment provisioning process to enhance efficiency and user experience
Review and update end-user device images ensuring currency on all software and operating systems
Testing and deployment of new, sanctioned applications and patches
Maintain an accurate inventory of all end-user devices and software licenses
Ensure all assets are accurately recorded in the Asset Management system
Conduct regular asset audits to reconcile inventory and identify discrepancies
Participate in an on-call rotation to provide after-hours support for critical issues and emergencies
Be available to respond to and resolve on-call incidents promptly and effectively
Collaborate with other IT teams to escalate and resolve complex technical issues
Communicate effectively with end-users, ensuring a positive and professional support experience
Create and maintain documentation for troubleshooting procedures, best practices, and user guides
Conduct user training sessions to enhance their understanding and efficient use of technology
Proficiency in Microsoft technologies, including Windows OS, Active Directory, and Office 365
Proven experience in providing technical support in a Microsoft-centric environment
Strong knowledge of hardware and software platforms, operating systems, and end-user applications
Familiarity with Zebra handheld scanners and mobile device management
Experience with end-user management tools (Intune experience preferred)
Experience creating policies and software distribution packages
Experience with remote support tools and ticketing systems (Kaseya, ServiceNow)
Knowledge of ITIL practices
Excellent communication, and interpersonal skills
Excellent troubleshooting and problem-solving skills
Ability to adapt to new technologies and learn quickly in a fast-paced environment
Legal Age: 18 Years
Education or Equivalent Experience: Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
Function Specific Experience: 5 years or more of experience in end-user technology management and support
Travel Requirements: Up to 25% or as needed to support business requirements
Schedule: May require some nights, weekends, and holidays
Must be able to sit, stand, and/or walk for extended periods of time
May require some lifting up to 20 lbs
Preferred
Mac support experience is a plus
CompTIA A+ and ITIL certifications are a plus
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase