Associate Staffing · 1 day ago
CXOne Quality Analytics & Platform Insights Engineer
Fort Mill, SC
Contract
Onsite
Mid Level
$60/hr - $70/hr
3+ years expAssociate Staffing is a prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. They are seeking a CXOne Quality Analytics & Platform Insights Engineer to enhance customer interaction technologies by delivering actionable insights, refining quality tools, and increasing platform observability.
Staffing & Recruiting
Responsibilities
Join our client’s organization committed to transforming contact center excellence through advanced analytics and platform insights
You will play a pivotal role in enhancing our client’s customer interaction technologies by delivering actionable insights, refining quality tools, and increasing platform observability
Ability to collaborate across multiple technical teams and stakeholders
Strong documentation and training skills
Flexibility to adapt in a fast-paced, lean engineering environment
Qualification
Required
Hands-on experience with Nexidia, CXOne Quality Management, and/or advanced CXOne analytics tools
Strong data analysis, reporting, and visualization skills (Power BI, Tableau, or similar)
Ability to operate independently and own end-to-end deliverables
Knowledge of IVR/contact management technologies and customer journey data
Proven ability to support enterprise-scale contact center environments
Ability to collaborate across multiple technical teams and stakeholders
Strong documentation and training skills
Flexibility to adapt in a fast-paced, lean engineering environment
Preferred
Experience with observability tooling, monitoring frameworks, or performance dashboards
Familiarity with Dynamics 365 or other CRM/CTI data structures
Background in regulated industries with compliance standards
Knowledge of routing, metadata tagging, and platform integration best practices
Previous involvement in platform stability and system health analysis
B.A./B.S. in Data Science, Computer Science, Engineering, or a related field
3+ years supporting contact center analytics or quality assurance environments
Hands-on experience with enterprise analytics platforms and quality management tools
Company
Associate Staffing
Associate Staffing is a professional staffing firm providing top technology and financial talent to Fortune 500, 1000, and mid-market firms nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Norton
Chief Executive Officer
James Brickey
Under contract working onsite at Wells Fargo in ECMO
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