Pivotal Health · 18 hours ago
Senior Client Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $150K/yr
4+ years expPivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. They are seeking a Senior Client Success Manager to manage high-value accounts, ensuring client satisfaction and retention while providing a white-glove experience.
AnalyticsFinanceHealth CareSoftware
No H1B
Responsibilities
Manage and grow a portfolio of high-value accounts, with a focus on retention, expansion, and long-term partnership success
Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently
Act as the voice of the client, synthesizing feedback and partnering with Product and Engineering to influence roadmap priorities and improvements
Contribute to Client Success playbooks, share best practices, and mentor team members to strengthen overall team performance
Qualification
Required
4-8 years in a client-facing role such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred
Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies
Strategic and proactive mindset, with proven ability to manage and grow high-value accounts, drive measurable outcomes, and mitigate risks before they escalate
Demonstrated success leading cross-functional initiatives and complex client implementations, with strong project management and operational excellence skills
Experienced mentor and team contributor who thrives in high-growth, fast-paced environments
Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment
Experience leveraging client success, analytics, and project management tools to drive insight and execution
Preferred
Experience at a Series A or early-stage startup, where priorities evolve quickly and leaders wear multiple hats
Prior experience as a healthcare provider
Benefits
Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events
Company
Pivotal Health
Pivotal Health (formerly Radix Health) helps healthcare providers achieve fair reimbursement in an increasingly complex reimbursement landscape.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Afore Capital
2023-12-12Pre Seed
Company data provided by crunchbase