HandyTube · 12 hours ago
Technical Support Engineer
Camden, DE
Full-time
Onsite
Senior Level
5+ years expHandyTube Corporation is a seamless specialty tubing manufacturer based in Camden, Delaware. The Technical Support Engineer is responsible for providing technical support, managing new process development, and supporting sales representatives with technical knowledge to enhance customer satisfaction.
EnergyIndustrialManufacturingOil and Gas
Responsibilities
Promote Safety as the Number One Priority of all HandyTube employees
Provide technical / processing support to operations staff. This includes troubleshooting existing processes
Manage all aspects of new process development (NPD) programs. This begins by working with the commercial team to determine needs of the customer, evaluating how HandyTube can meet these needs, gap analysis for equipment and processes, process development, preproduction trials, qualification trials and release to production
Support process optimization. Determine ways to maximize capacity and minimize labor and material input. This includes but is not limited to improving draw process, lubricants, tooling, cleaning process, consolidation of annealing cycles to maximize furnace loading
Interface with customers and HTC commercial team to support business development activities
Interface with customers and HTC quality to troubleshoot customer quality or performance concerns
Attend trade shows and staff HTC booth to support sales activities
Support customer visits and tours at HandyTube as well as visits to customer facilities
Remain current on state-of-the-art tube processing methods, equipment, tooling, drawing compounds by attending trade shows, reading literature, and talking with industry leaders
Provide direct supervision and mentorship where needed in the plant
Performs other tasks as assigned
Qualification
Required
5 years plus related experience
Bachelor's degree in engineering
Strong analytical capabilities combined with problem solving and proficient computer skills
Strong planning and organizational skills
Ability to communicate and relate to people at all levels of an organization
Solid communication and interpersonal skills
Self-directed with attention to detail, and the ability to manage multiple tasks
Ability to lead process improvements using our HandyTube continuous improvement system
Ability to use hands to finger, handle or feel objects and tools, reach with hands and arms, and regularly lift and/or move up to 50 pounds
Positive attitude, good judgment and excellent time management skills
Company
HandyTube
HandyTube is a manufacturer of seamless, stainless steel, and nickel alloy tubing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Robitzski
Chief Financial Officer
Company data provided by crunchbase