ATS Corporation · 17 hours ago
Service Project Manager
Rolling Meadows, IL
Full-time
Onsite
Mid Level
$95K/yr - $135K/yr
3+ years expATS Corporation is seeking a Service Project Manager responsible for managing service projects to successful completion. The role involves planning and executing service projects, interfacing with various teams to resolve issues, and ensuring customer satisfaction.
Industrial Automation
No H1B
Responsibilities
Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives
Define the service project missions, goals, tasks, and resource requirements
Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues
Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
Develop risk mitigation to prevent overruns to budget and schedule
Manage changes in project scope, identify potential problems and prepare contingency plans
Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis
Resolve conflicts within and between service projects or functional areas
Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network
Utilize established methods to monitor project progress and intervene with corrective solutions when necessary
Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution
Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field)
Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions
Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities
Follow a defined, agreed upon project management methodology
Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service
Contribute to the development and maintenance of Company standards
Set and maintain departmental goals in keeping with company objectives
Make recommendations for quality and cost improvements
Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures
Support Service request ticket management to successful closure
Some off-hour availability may be required
Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States
Comply with all Company policies
Full compliance to the terms and conditions within the employee signed work from home policy
Other duties as assigned
Qualification
Required
College courses in mechanical engineering, technology, or equivalent experience
Greater than three (3) years of automation experience
Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel
Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc
Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills
Strong multi-tasking, time management skills, while being resourceful and independent
Able to influence others without authority
Benefits
Annual Performance-Based Incentive Bonus
Comprehensive benefits (Including health, dental vision and employee assistance program)
Employee Stock Purchase Plan Eligibility
401k with employer match
Tuition reimbursement
Wellness reimbursement
Paid time off
Annual paid volunteer day off
Fully climate-controlled environment
Professional growth opportunities
Company
ATS Corporation
HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Hider
CEO
Jeff Adamson
Chief Information Officer
Recent News
2025-08-29
2025-08-15
2025-08-15
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