HCLTech · 9 hours ago
Deskside Support Technician
Dallas, TX
Full-time
Onsite
Entry Level
$42K/yr - $68K/yr
1+ years expHCLTech is a company committed to providing equal employment opportunities. They are seeking an Onsite Support Technician responsible for providing customer-facing end-user support, managing ticket queues, and coordinating with vendors for technical assistance.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Abhishek Singh
Responsibilities
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc
Perform onsite updates, Configuration changes, or Software installations
Provide onsite technical assistance to End Users
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
Provide On-call support if required outside business hours on a rotational basis
Qualification
Required
Minimum of one to three years of technical experience in providing quality services to end users
Provide customer facing end-user support
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc
Perform onsite updates, Configuration changes, or Software installations
Provide onsite technical assistance to End Users
Identify potential issues that could adversely impact End User experience and follow through on action steps to prevent
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement
Respond to end-user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end-user support
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
Provide On-call support if required outside business hours on a rotational basis
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase