Head Of Digital Operations jobs in United States
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USG · 23 hours ago

Head Of Digital Operations

positionChicago, IL
timeFull-time
remoteHybrid
seniorityLead/Staff, Director/Executive
date4+ years exp

USG is a leader in producing innovative products and systems for construction and home improvement. The Head of Digital Operations is responsible for enhancing customer experience operations through effective program management, collaborating with executive leadership to implement business strategies and drive continuous improvement across teams.

Advanced MaterialsBuilding MaterialManufacturingProduct Design
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H1B Sponsor Likelynote

Responsibilities

Strategy Operationalization and Continuous Evolution: Collaborate with executive leadership to determine and implement business strategies while providing consultation for improvements
Roadmap Development and Implementation Set-Up: Convert strategies into programs and projects, support their resourcing and ramp-up process; design the cross-functional portfolio management process; set-up the respective backlog management standards; own the recruitment plan and adjacent processes
Progress Monitoring: Work with leadership to implement, monitor, and present the status of plans and goals on program level and as needed on project level
Problem Identification and Prioritization: Help identify and address core challenges in business processes and manage prioritization of projects
Insight and Analysis: Provide senior leadership with insights into the operations of the business area
Risk Assessment: Assist in evaluating risks associated with new initiatives and business decisions
Communication Development: Create action plans for disseminating information across the organization and support the development of communications for the Customer Experience leadership
Program Budget and Planning: Assure continuous management of finances around the customer experience program inclusive of the annual budget process, inclusive of capital authority request development and submission, implementation of budget approval standards for programs and projects, as well as success reporting

Qualification

Top management consultingOperations managementDigitalization program managementData analysisBudget managementProblem-solving skillsWritten communicationVerbal communicationOrganizational skillsInterpersonal skillsTime managementProject management

Required

Previous work experience both in top management consulting and with larger transformation management is an important factor to be successful in this role
University degree and/or MBA
4+ years top management consulting experience with a focus on operations management
A business-minded strategic planner with experience in data analysis and budget management
Relevant experience in planning, leading and implementing strategic initiatives in marketing, sales, and service
Relevant experience in running a digitalization program on enterprise level
Excellent problem-solving skills and the ability to develop creative solutions
Excellent written and verbal communication skills
Detail-oriented and data-driven with excellent organizational skills
Experience in organizing and directing multiple teams and departments in an executive role
Excellent interpersonal skills and the ability to collaborate across departments in a productive manner
Proven track record of organizing, leading and directing large team
Possess a can-do attitude and an extreme dedication to efficiency
Excellent time management, multi-tasking, and project management skills
Self-motivated, self-sufficient, and highly reliable

Benefits

Two medical insurance options
Vision and dental coverage
401(k) Investment Plan with company match
Pension plan
Life insurance
Accident insurance
Legal insurance
Pet insurance
Quarterly (hourly) / Annual (salary) bonus potential
Paid time off
Paid holidays

Company

USG

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USG is a manufacturing company that produces gypsum wallboard, joint compound and a vast array of related products for the construction.
dateFounded in 1901
location
North Chicago, Illinois, USA
people-size5001-10000 employees
web-link
https://www.usg.com/

H1B Sponsorship

USG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (36)
2023 (72)
2022 (6)
2021 (8)

Funding

Current Stage
Public Company
Total Funding
unknown
2018-06-11Acquired
1993-05-14IPO

Leadership Team

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Srinivas Veeramasuneni
Chief Technology Officer
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Company data provided by crunchbase