T-Mobile · 5 hours ago
Senior Product Manager, Digital -App/Web
Bellevue, WA
Full-time
Hybrid
Senior Level
$122K/yr - $219K/yr
7+ years expT-Mobile is a leading telecommunications company that focuses on providing excellent customer service and innovative products. They are seeking a Senior Product Manager to oversee the end-to-end product management of complex solutions, ensuring alignment with customer needs and business goals while leading cross-functional teams.
InternetMobileTelecommunicationsWireless
Responsibilities
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation
Opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data
Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with partners and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas to senior leadership. This includes regularly delivering product presentations
Drives specific ad hoc analysis and presents information to executive level management on request
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth
Works with external third parties to assess partnerships and licensing opportunities
Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product
Uses customer insights for product vision, strategy, roadmap, priorities
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mentality
Creates an environment and culture where the team is immersed in customer-first mentality
Tests ideas with real customers to ensure that the product delivers the desired benefit
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes
Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams
Scopes and ensures alignment on the prioritization of activities based on business and customer impact
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule
Generates and maintains dashboards and reports that track product health and success metrics
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
Runs beta and pilot programs with early-stage products and samples
Collaborates with advertising and public relations to promote product
Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team
Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels
Manages development of adoption tools and training materials
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence)
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties
Develops positive working relationships with Customer groups or Customer Representatives
Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies
Develops adoption tools and training material
Qualification
Required
Bachelor's Degree (Required)
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
Experience integrating AI into Service features to enhance functionality and user experience
Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Experience with Agile backlog/project management tools
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
At least 18 years of age
Legally authorized to work in the United States
Benefits
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-25
Android Headlines
2026-01-24
2026-01-24
Company data provided by crunchbase