Comcast · 20 hours ago
Manager 1, Installation & Service
FL - Miami, 18601 NW 2nd Ave
Full-time
Onsite
Mid, Senior Level
5+ years expComcast is a Fortune 50 leader in media and technology, seeking a Manager for Installation and Service. This leadership role involves coaching and developing a team of supervisors to ensure a world-class customer experience while promoting a positive team environment and continuous learning.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Culture Champion: Be a culture champion and promote a "want to work" environment. Develop authentic and caring relationships with all team members while inspiring motivation
Celebrates and reinforces employee successes through recognition and promotion
Promotes and lead a team environment of open communication, approachability, and fair and consistent treatment of all employees within a workforce dedicated to diversity
Creates a culture of continuous learning where team members are empowered and encouraged to develop for professional growth
Be A Great Leader: Provides coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability. Creates coaching plans in a feedback-rich environment based on performance standards
Acts as change management liaison and change lead in communicating important business initiatives
Provides leadership, guidance, and direction in partnership with direct reports. Encourages career development with each team member through the creation and management of individual development plans
Communication/Influence: Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees
Conveys a clear and consistent message that ties to the larger organizational goals. Ensures that the team meets objectives and goals in an efficient manner
Customer Advocate: Creates an environment that fosters teamwork, accountability, and positively impacts the customer experience. Provides input as well as communicates company strategy and motivates the team toward achieving company vision
Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction
Execution Excellence: Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s) despite ambiguity
Assists in cultivating relationships with vendor partners and assigning work to vendor partner companies to ensure sufficient manpower, while meeting contract labor budget
VisionShapes the Future: Demonstrates a clear understanding of the organization's strengths and opportunities while staying abreast of competitive actions, market trends, and their implications to the business
Business and Financial Acumen: Applies business experience and financial understanding to make effective decisions
Understands implications of day to day operations on overall budget which include, cost of labor, materials, and equipment
Safety: Promotes safety awareness (and OSHA regulations) with Associates in order to provide a work environment free from injury
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of Relevant Work Experience
Customer Experience (CX)
Operational Excellence
Strategic Thinking
Talent Development
Preferred
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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