The TJX Companies, Inc. · 13 hours ago
HR Shared Services Representative
United States
Full-time
Remote
Entry Level
$21.25/hr - $27.10/hr
1+ years expTJX Companies is a Fortune 100 company and the world’s leading off-price retailer, offering abundant opportunities for growth and development. The HR Shared Services Representative serves as a primary resource for associates, providing information regarding HR policies, benefits, and processing HR transactions while ensuring excellent customer service and compliance with guidelines.
ApparelBeautyE-CommerceFashionFurnitureJewelryLocal BusinessRetail
Responsibilities
Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports)
Process routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
Performs accurate and timely processing of HR transactions in HCM system
Provide a high level of customer service to TJX associates including processing transactions in alignment with SLAs and escalate issues or risks to managers and pod leads as needed
Highlight opportunities to address common inquiries through self-service functionality
Identifies trends in inquiries, transaction requests, and / or issues and share improvement opportunities with managers and pod leads
Asks probing questions to identify what is truly being asked to provide additional details and clarity around the topic
Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting excellent customer service
Prioritizes higher value activities based on business needs
Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution
Assists Associates and Managers navigating through HR systems
Other duties as assigned
Qualification
Required
Minimum 1 year job related experience in a HR role focusing on LOA, FMLA, etc
High school diploma or equivalent
Deep understanding of HR process areas/services within the pod they support
Understanding of legal and regulatory requirements by region, state and population groups they are supporting
Strong written and verbal communication skills
Experience working on a team, and independently
Time management skills; ability to multi-task and work in a fast-paced environment
Ability to prioritize work based on internal and external deadlines
Ability to remain flexible and pivot based on business needs
Knowledge of HR workflows design in TJX systems
Knowledge of navigating ServiceNow case and knowledge workflows
Ability to maintain confidentiality and apply privacy requirements
Self-sufficient utilization of resources
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Benefits
Associate discount
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long-term disability
Paid holidays/vacation /sick/bereavement/parental leave
EAP
Incentive programs for management
Auto/home insurance discounts
Tuition reimbursement
Scholarship program
Adoption/surrogacy assistance
Smoking cessation
Child care/cell phone discounts
Pet/legal insurance
Credit union
Referral bonuses
Company
The TJX Companies, Inc.
TJX is the leading off-price apparel and home fashions retailer in the U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-08-04IPO
Leadership Team
Ernest Herrman
Chief Executive Officer
Bernard A. Cowens
Senior Vice President and Chief Information Security Officer
Recent News
2025-11-11
2025-11-05
Company data provided by crunchbase