JLL · 1 day ago
Assistant Facility Manager
Spokane, WA
Full-time
Onsite
Mid Level
3+ years expJLL is a leading professional services firm specializing in real estate and investment management. They are seeking an Assistant Facility Manager to provide facilities support, manage work orders, and oversee vendor relationships while ensuring compliance with health, safety, and security initiatives.
CommercialReal Estate
No H1B
U.S. Citizen Only
Responsibilities
Build collaborative relationships with vendors and client
Support the Facilities team in the implementation of short and long-term projects and daily maintenance activities
Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
Oversight of all Health, Safety, Security and Environment initiatives and processes
Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
Contribute to site KPI’s, financial and other metrics plus reporting for monthly, quarterly, annually or as needed
Manage third party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)
Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance
Monitor vendor contract terms and conditions as well as invoice compliance
Resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance, where necessary
Contribute to vendor performance assessments via scorecards, business intelligence, MBR/QBRs, and performance improvement action plans
Ensure appropriate and prompt follow up with customers, technicians, and vendors
Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo
Manage operations to mitigate operational risk
Oversee asset data entry and updates into the CMMS platform
Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
Qualification
Required
3-4+ years' experience with facilities management and managing CMMS/Work Order applications
Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
Proficient in MS Office; must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Excellent listening, verbal, and written communication skills
Ability to build repeatable processes that surpass customer expectations
Ability to multi-task and work without direct supervision
Ability to plan and manage work under time constraints
US citizenship is required for this position due to government contract requirements
Preferred
Undergraduate degree preferred, or equivalent experience
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
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