Family Fare Supermarkets · 1 day ago
Lead, Customer Service
Kalkaska County, MI
Full-time
Onsite
Mid LevelFamily Fare Supermarkets is part of SpartanNash, a food solutions company that delivers grocery and household goods across the U.S. The Lead, Customer Service role is responsible for maintaining high standards of customer service and supervising front-end operations to ensure financial success.
Consumer GoodsFood and BeverageFruitGrocery
No H1B
Responsibilities
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items
Knowledgeable of product locations in the store
Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program
Train others to perform all department activities and functions
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels
Handle spoiled/damaged products per established guidelines
Maintain a clean, attractive and well stocked department
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed
Qualification
Required
High school graduate or equivalent (GED)
Proficient Computer (email, spreadsheets, etc)
Ability to read, write, comprehend, and interpret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/ Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
Benefits
Robust and competitive Total Rewards benefits package
Company
Family Fare Supermarkets
With more than 75 locations, Family Fare Supermarkets have been serving Michigan families since 1962.
Founded in 1962
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase