Koniag · 10 hours ago
Technical Support
Washington, DC, USA
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expKoniag Government Services, a company dedicated to supporting federal government agencies, is seeking an experienced Technical Support analyst to assist with customer technical needs in Washington, D.C. The role involves providing technical assistance, troubleshooting software and hardware issues, and ensuring customer satisfaction through effective communication and documentation.
Financial ServicesImpact InvestingWealth Management
Responsibilities
Perform software/hardware customer support and troubleshooting for workstations, laptop, printer, and other similar IT equipment
Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue
Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications
Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues
Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability
Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate
Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current
Close all tickets only when a problem has been resolved to the customer’s satisfaction and all steps to resolve an issue are completely documented in the service tickets
Qualification
Required
High School Diploma and/or related advanced training
At least 2 years of experience in desktop and computer peripheral installation and assistance
Ability to organize, prioritize and meet deadlines
Excellent critical thinking skills
Strong self-starter requiring minimal supervision
Strong problem-solving skills
Strong verbal communication to effectively express concepts, plans, and proposal
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag
Koniag was incorporated on June 23, 1972, to manage the land and financial assets on behalf of the corporation.
1001-5000 employees
H1B Sponsorship
Koniag has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Ron Unger
Chief Executive Officer
Sharon Beeson
CFO
Recent News
2025-06-09
2025-03-27
Company data provided by crunchbase