Digital Federal Credit Union · 3 weeks ago
Collections Team Member II, Full-Time, Remote (MA, NH only)
United States
Full-time
Remote
Entry, Mid Level
$21.50/hr - $21.50/hr
1+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Member II to manage delinquent accounts, assist members in restoring their standing, and maintain the financial soundness of the Credit Union.
BankingFinanceFinancial Services
No H1B
Responsibilities
Contact all members with delinquent accounts that are more than 60 days past due
Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management
Assist members in restoring their good standing status with the Credit Union
Maintain the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios
Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls
Review and document status of accounts and initiate telephone contact on delinquent loans
Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
Utilize Collections system to document accurately
Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
Establish and monitor payment plans whenever possible
Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements
Pull Credit Bureau reports when necessary
Achieve assigned goals monthly
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
Make recommendations on ways to improve work processes within Collections
Assist the Front End area with incoming calls in time of high call volume
Perform other job-related duties as assigned by Managers(s)
Qualification
Required
High School graduate or equivalent required
Excellent telephone and communication skills required
Excellent written and verbal communication skills
Experience successfully utilizing various computer programs including MS Office
Preferred
Previous experience in a call center and/or financial institution preferred
Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
Company data provided by crunchbase