E-Rate Central · 22 hours ago
Full-Stack Executive
Charlotte, NC
Full-time
Hybrid
Director/ExecutiveE-Rate Central is a nationally recognized consulting firm that simplifies the E-Rate Program for schools and libraries. They are seeking a Full-Stack Executive to serve as the senior technical leader, overseeing technology strategy, managing a team, and ensuring the integrity and availability of data for their clients.
ConsultingEducationManagement Consulting
Responsibilities
You own the roadmap for all technology the company uses
You also oversee and evolve complex ETL processes that transform raw program and operational data into trusted, actionable datasets
You act as the Principal Architect for our MSSP and other vendors, ensuring their solutions meet our standards rather than being implemented as generic, off-the-shelf deployments
You lead a four-person AppDev team, acting as their Product Owner, setting priorities, and removing blockers so they can focus on building high-impact tools
You mentor and support a talented Administrative Assistant who handles daily triage, logistics, and first-line coordination
You are the primary point of contact for our MSSP, multiple ISPs, and cellular carriers, handling complex vendor relationships and escalation paths
You provide white-glove support where it matters most and serve as the final escalation point for complex or sensitive issues
You assess submitted feature requests for internal software, distinguishing true business needs from nice-to-haves, before they enter the development queue
You review cybersecurity and operational reports, keeping an eye on our single-pane-of-glass dashboards supporting 7+ office locations
You personally handle a time-sensitive technical issue for a staff member or meet with a client’s technology team to discuss network design options aligned with upcoming E-Rate funding cycles
You spend focused time resolving issues that fall between vendors, such as SharePoint synchronization problems or internal tool integrations that external providers are not equipped to support, while documenting outcomes to prevent repeat issues
Qualification
Required
Deep experience in M365 Global Administration
Experience with Zoom Unified Communications
Experience with AWS cloud architecture
Proven ability to hold an MSSP accountable
Ability to coordinate across multiple vendors
Ability to navigate ISP and carrier support structures effectively
Experience managing procurement, warranties, refresh cycles, and logistics for distributed teams
Strong understanding of the SDLC and developer workflows
Ability to manage and support standard tooling such as IDEs, repositories, and CI/CD environments
Solid grounding in modern networking concepts
Understanding of the E-Rate program from the client perspective
Ability to explain risk, tradeoffs, and technical decisions clearly to non-technical stakeholders
Ability to manage up with confidence and transparency
Comfort operating in an environment where priorities shift quickly
Ability to engage in creative problem-solving as part of daily work
Company
E-Rate Central
E-Rate Central offers administrative, document retention, compliance, auditing, application, appeal, and program management services.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase