Russell Tobin · 1 hour ago
Information Technology Support Technician
Tucson, AZ
Contract
Onsite
New Grad, Entry Level
$23/hr - $25/hrRussell Tobin is seeking an IT Support Technician who provides technical support to internal employees through various service channels. The role involves troubleshooting and resolving hardware and software issues, ensuring reliable operation of end-user computing devices.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Ank Sharma
Responsibilities
Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance
Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers
Assist employees with device setup, software installation, configuration, and general system usage
Install, configure, maintain, and troubleshoot operating systems and standard business applications
Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals
Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices
Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies
Qualification
Required
Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance
Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers
Assist employees with device setup, software installation, configuration, and general system usage
Install, configure, maintain, and troubleshoot operating systems and standard business applications
Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals
Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices
Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies
Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software
Strong customer service and communication skills, verbal and written
Ability to manage multiple tasks in a fast-paced, queue-driven environment
Experience with Service Now and the Google Suite, Gmail, Sheets, Docs
Experience with Asset management processes and compliance
Ability to collaborate with a team and work independently as needed to achieve departmental goals
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase