NeighborHealth · 5 hours ago
Desktop Support Specialist
Boston, MA
Full-time
Onsite
Entry, Mid Level
$28.75/hr - $43/hr
2+ years expNeighborHealth is one of the largest community health centers in the country, committed to the health and well-being of the greater Boston area. The Desktop Support Specialist will troubleshoot, install, and maintain computer hardware and software systems while providing second-level support and excellent customer service to end users.
Child CareElder CareHealth CareMedicalPrimary and Urgent Care
Responsibilities
Configure, install and troubleshoot computer and printer hardware
Respond to, assess and remediate computer or software support issues. Install a wide range of applications on various desktop operating systems
Set up computer hardware and IT equipment
Monitor printer status and replace printer consumables or parts as needed
Implement software/patch deployments on clients
Troubleshoot remote access issues (RSA, Citrix, VPN)
Able to support a variety of AV technologies and give direct support for internal and external parties
Support ticketing system: Answer phone support calls, logging calls into the support ticketing system. Monitor assigned queues ensuring quick response to end user issues
End user training in the use of certain applications and technology use
Qualification
Required
HS Diploma/GED required
2 - 3 years' experience in computer operations
Exceptional customer service skills
Demonstrated computer literacy and a willingness to learn new applications
Knowledge of PC hardware and Windows operating systems
A good working knowledge of Microsoft Office (2010, 2013 and 2016)
Good basic understanding of networking technologies (TCPIP, DHCP, DNS)
Familiar with using a support ticketing system
Preferred
Associate Degree or Certification in Computer Science preferred
Personal vehicle desired for visiting our various sites
Company
NeighborHealth
NeighborHealth offers comprehensive care for elderly, focusing on medical, social, and home care services.
1001-5000 employees
H1B Sponsorship
NeighborHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase