Bernalillo County · 13 hours ago
Quality Compliance Specialist
Albuquerque, NM
Full-time
Onsite
Entry, Mid Level
$54K/yr - $85K/yr
2+ years expBernalillo County is dedicated to enhancing the quality of life for its residents and communities. The Quality Compliance Specialist is responsible for coordinating and investigating quality assurance practices, analyzing reports, and assisting management in establishing policies for quality control management.
Business DevelopmentDigital MediaGovernment
Responsibilities
Interpret and apply quality assurance standards related to medication errors, employee retraining, disciplinary actions, policy violations, grievance processes, contraband, and other compliance areas
Conduct investigations and monitor corrective action plans to reduce organizational liability while maintaining confidentiality and respecting employee and patient privacy
Support the Director and management team in developing and implementing policies and procedures related to quality control and compliance
Monitor and evaluate employee performance to ensure adherence to quality standards; conduct detailed reviews of patient protocols for completeness and compliance with organizational guidelines; prepare reports on individual and aggregate performance metrics for leadership
Investigate concerns involving employees, clients, medical personnel, and external vendors; collaborate with Human Resources to resolve issues and recommend corrective actions as needed
Serve as a liaison between support staff and internal departments to communicate and coordinate quality control updates and initiatives
Compile and analyze statistical data; prepare narrative reports summarizing quality assurance findings; assist in maintaining medical records as required
Interview employees and clients to gather information related to compliance claims and recommend appropriate solutions or corrective measures
Review and evaluate medical records, high-risk cases, and procedural concerns using established quality assurance criteria
Assist in updating the organization’s quality assurance plan and perform other duties as assigned by management
Handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information
The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities
Qualification
Required
Bachelor's degree in Business Management, Business Administration, Public Administration, or a related field
Two (2) years of work experience in quality assurance
Complete the post-offer employment medical examination and background investigation
Comply with the safety guidelines of the County
Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at Bernalillo County Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers
Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application
May be required to work various shifts and scheduled per department needs
Complete required FEMA training(s) as assigned to position
Possess and maintain a New Mexico driver's license
Complete required Supervisor classes if applicable
Benefits
Generous leave accruals
Career development opportunities
Remote & flex-work options as appropriate
Longevity pay
Education assistance program
Health benefits
Lucrative retirement
And so much more
Company
Bernalillo County
Bernalillo County is a government organization that offers a wide range of administrative services for citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Anne Baca, MSML
Chief Operating Officer
Elie Boujaoude
Deputy CIO
Recent News
Albuquerque Business First
2025-02-17
Albuquerque Business First
2025-02-05
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