ADT · 12 hours ago
Remote Customer Technical Support
United States
Full-time
Remote
Entry Level
$17/hr - $20/hr
1+ years expADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovation and technology. They are seeking a Customer Technical Support representative who will assist customers with alarm system inquiries, troubleshoot technical issues, and ensure a positive customer experience.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
You will work in a dynamic, collaborative environment, working closely with customers and coworkers
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements
Qualification
Required
High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills
Minimum of one (1) year of customer service experience required
Able to type at least 35 wpm
Intermediate knowledge of computer applications
Preferred
Technical experience is a plus but not required
Benefits
Paid time off
Pet insurance
401k + matching
Comprehensive medical benefits
Tuition reimbursement for academic pursuits
Adoption assistance
Volunteer opportunities
Childcare and eldercare resources
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
6 paid holidays
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
Company data provided by crunchbase