Airgas · 22 hours ago
Customer Experience (CX) Accounts Receivable Supervisor - Gulf Coast Region
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
2+ years expAirgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a Customer Experience (CX) Accounts Receivable Supervisor. The role involves supervising a team of CX Representatives and Specialists, enhancing customer experience practices, and implementing digital capabilities to optimize the customer journey.
IndustrialMedicalRetail
Responsibilities
Develop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management
Provide training and education to CXRs and CXSs related to credit policies and procedures. Identify issues with billing, pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance
Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio
Negotiate the resolution of collection matters with customers, escalating critical matters to CX Accounts Receivable Manager
Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers
Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control
Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy
Identify staffing issues with performance evaluations, training, and scheduling of resources
Qualification
Required
Minimum of two years in a team leader or supervisory role
Candidates without a degree need an additional two years supervisory experience
Preferred
Associate or Bachelor degree
Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative
Benefits
Medical, dental, and vision plans
Short-term and long-term disability
Life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
H1B Sponsorship
Airgas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (12)
2022 (10)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase