Inframark · 12 hours ago
Senior Account Manager
Inframark MUDs Grandway West, Katy, 2002 West Grand Parkway North, Suite 100, Katy, Texas, United States of America
Full-time
Onsite
Senior Level
5+ years expInframark is a leader in water management, dedicated to ensuring clean, safe, and reliable water services for communities. The Senior Account Manager is responsible for client relations, account management, and marketing aspects of operating multiple projects within an assigned area.
InfrastructureTransportationWaste ManagementWaterWater Purification
Responsibilities
Manages customer contracts. Verifies that all aspects of contracts are billed accurately
Collaborates with operations and maintenance managers to ensure understanding of contract terms and scope
Develops and updates reference guides for maintenance and operations personnel
Manages sales and revenue generation within assigned districts; reviews and monitors financial performance
Ensures that all customer inquiries and disputes are resolved promptly and satisfactorily
Manages rate orders, verifies correct application, and ensures clients understand billing processes
Handles client relations, marketing, and entertainment. Documents account management plans for each district
Oversees account management including approval of all invoices and expenses
Attends board meetings and prepares reports. Submits updates to Branch Manager, Director of Customer Relations, and Regional Manager at least two days prior to meetings
Ensures compliance with SOPs, DOT, OSHA, and other regulatory requirements. Assists with facility inspections
Performs other duties as assigned
Qualification
Required
Bachelor's degree and 5+ years of experience in the operation of a water or wastewater treatment facility, or an equivalent combination of education and experience
Valid Driver's License
Ability to obtain appropriate water or wastewater certification based on facility managed
Knowledge of water/wastewater facilities
Working knowledge of OSHA requirements, DOT regulations, and Utility SOPs
Advanced proficiency with Microsoft Office applications and internet tools
Ability to interpret analytical results
Communicates clearly and professionally
Contributes to a positive internal and external customer experience
Maintains composure in challenging situations
Collaborates effectively
Asks for constructive feedback
Promotes a culture of diversity, respect, and accountability
Engages in productive discussions to challenge others
Pays attention to detail
Identifies and resolves complex issues
Thinks strategically and considers the bigger picture
Develops innovative and creative solutions
Follows all company policies and SOPs
Delegates, prioritizes, and manages work of others
Balances competing priorities, scheduling issues, and deadlines
Delivers effective feedback
Manages cost, quality, and customer experience
Motivates and empowers others
Acts in accordance with company vision, mission, and values
Takes accountability for performance
Willing to take on additional assignments
Seeks leadership and development opportunities
Trains, coaches, and mentors others
Champions organizational change
Must be able to frequently lift 50–60 pounds
Must be able to load, unload, and move large equipment/tools
Must be able to access confined spaces
Must be able to continuously walk and climb stairs and ladders
Benefits
Health, dental, and life insurance
401(k) plan
Paid time off
Sick leave
Holidays
Wellness plan
Company
Inframark
Inframark is an Water Infrastructure Operations and Infrastructure Management Services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-21Acquired
Leadership Team
O
Ozong Etta
Chief Financial Officer
Recent News
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