Strategic Growth Partners · 1 day ago
Senior Technician (Technical Coordination)
Norfolk,VA.
Full-time
Onsite
Mid, Senior Level
$40/hr - $45/hr
1+ years expStrategic Growth Partners is an ISO certified international Information Technology consulting and Engineering Services company. They are seeking a Senior Technician (Technical Coordination) to support an upcoming NATO ACT program in Norfolk, VA, focusing on providing specialist advice, managing knowledge systems, and ensuring service availability.
Management Consulting
No H1B
Security Clearance Required
Responsibilities
Provides detailed and specific advice regarding the application of their specialism to the organization’s planning and operations
Actively maintains knowledge in one or more identifiable specialisms
Recognizes and identifies the boundaries of their own specialist knowledge
Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization’s needs
Maintains knowledge management systems and content to meet business needs
Supports others to enable them to complete knowledge management activities and form knowledge management habits
Supports changes to work practices to support capture and use of knowledge
Reports on the progress of knowledge management activities
Configures and develops knowledge management systems and standards
Analyses service and component availability, reliability, maintainability and serviceability
Contributes to the availability management process and its operation
Performs defined availability management tasks
Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels
Implements arrangements for disaster recovery and documents recovery procedures
Conducts testing of recovery procedures
Provides first line investigation and gathers information to enable incident resolution and allocate incidents
Advises relevant persons of actions taken
Investigates problems in systems, processes and services
Assists with the implementation of agreed remedies and preventative measures
Responds to common requests for service by providing information to enable fulfilment
Promptly allocates unresolved calls as appropriate
Maintains records, informs users about the process and advises relevant persons of actions taken
Qualification
Required
Higher vocational training in a relevant discipline with 1 year of post-related experience, or a secondary educational qualification with 3 years of post-related experience
1+ year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization
Experience configuring hardware and software
An understanding of ICT systems and the ability to work independently
High proficiency level in English language
NATO Secret security clearance
Preferred
Higher vocational training in a relevant discipline with 2 years of post-related experience, or a secondary educational qualification with 4 years of post-related experience
2+ years of practical experience in the implementation and maintenance of ICT end systems within a large organization
Extensive experience configuring hardware and software
A strong understanding of ICT systems and the ability to work independently to solve problems
Practical experience troubleshooting technical issues and providing technical support to end users
Company
Strategic Growth Partners
SGP is a full-lifecycle growth partner for government contractors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase