NEOGOV · 19 hours ago
Guest Services Attendant-Gifford Aquatic Center- Temporary Part-Time
Vero Beach, FL
Full-time, Part-time
Onsite
Entry Level
$18.96/hr - $18.96/hr
1+ years expNEOGOV is a company associated with the Indian River County Board of County Commissioners, and they are seeking a Guest Services Attendant for the Gifford Aquatic Center. This role involves providing exceptional customer service to guests, managing inquiries, and ensuring a positive experience while performing various administrative tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greet and assist guests upon arrival, ensuring a warm and professional first impression
Respond to guest inquiries via phone, email, and in person, providing accurate information and resolving concerns in a timely manner
Maintains records, logs, and files, ensuring accuracy and confidentiality
Process guest requests for services, including reservations, account profile setup, and activity/program enrollment
Operates the County’s point of sale system to enroll guests in programs/activities, process payments, add programs and classes, write detailed class descriptions, and link information to the County’s webpage
Operate office equipment, including computers, printers, and telephones, to assist in daily operations
Prepare and format reports, invoices, correspondence, and other documents as needed
Record and update invoices or payments in accounting system to ensure accurate posting and reporting of financial transactions
Use computer programs (word processing, spreadsheets, online point of sale, Munis) to update and manage guest/staff/venue information, schedules, and communications
Follow office policies and procedures to ensure smooth operations and adherence to standards
Maintain an organized workspace and ensure all logs and records are kept up-to-date and accurate
Handle guest complaints and issues with professionalism and discretion, working to resolve problems in a positive manner and provide feedback to supervisors
Prepare and distribute correspondence, reports, and internal communications to staff and management
Maintain a professional appearance and demeanor, representing the County positively in all interactions
Performs light housekeeping duties and other duties as assigned
Qualification
Required
High school diploma / GED and at least (1) one year of related customer service/administrative work experience, or an equivalent combination of formal education and related working experience
Valid Driver's License
Knowledge of office policies and procedures
Knowledge and practice of organizational and time management skills
Knowledge of word processing, spreadsheet, and point-of-sale computer programs
Ability to operate various office equipment
Ability to understand and follow oral and written instructions
Ability to use a personal computer and various computer programs/software (Microsoft Office Suite)
Ability to maintain and update logs, files, and records with a high degree of accuracy
Ability to prepare correspondence and reports
Ability to effectively communicate, both verbally and in writing
Ability to effectively interact and establish positive working relationships with staff and venue guests
Ability to research documents
Typing/keyboard skills
Ability to prepare and process invoices and maintain accurate time records
Ability to learn specialized functions of the assigned facility (Shooting Range, Aquatic/Recreation Centers, Intergenerational Recreation Center)
Ability to provide exceptional customer service, both in person, digitally, and over the phone
Ability to operate a point-of-sale cash register and provide accurate change
Knowledge of basic cash handling procedures
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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